Client Assistance Program (CAP) Program Manager

Full Job Description

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being and Protection, Bureau of Early Intervention Services is seeking a Program Manager to join our team!

This position will be domiciled (work location) in Des Moines. Telework may be an option for this position if requested by the employee and approved of by management.

This position is currently assigned to manage the Client Assistance Program (CAP).

CAP helps people with disabilities receive quality services by advocating for their interests and helping them identify resources, understand procedures, resolve problems, and protect their rights in the rehabilitation process, employment, and independent living services.

To help resolve conflicts, the CAP advocate may use:

• Negotiation
• Mediation
• Conflict Resolution

The CAP Manager works directly with individuals with disabilities to help them access services and resolve issues with programs and services funded under the Rehabilitation Act or Title I of the American with Disabilities Act.

The CAP Manager also serves on the State Rehabilitation Council and works with partners administering programs and services funded under the Rehabilitation Act to provide systemic advocacy to ensure that individuals with disabilities receive quality services.

This is a full-time opportunity, Monday – Friday with typical hours being from 8:00 AM- 4:30 PM. Overtime may be required based on business need.

This position performs non-supervisory program management work directing a program/organizational segment thereof that represent a limited part of the service area's total operations, collaborates with community entities and HHS staff on the planning and implementation of strategies for the delivery of

interventions and services to achieve results for clients. The ideal candidate will exhibit the ability to:

• Apply essential elements of management and administration in assigned office, recognize and define a problem, gather facts using problem-solving tools, develop possible solutions, analyze each potential solution, compare the outcome of each solution and select the best solution to solve the problem.
• Obtain information from a wide variety of sources, including written materials, telephone conversations and through computer databases and to be able to read and interpret the data
• Comprehends and applies code and rule in the development and management of assigned programs to meet performance standards
• Effectively communicate orally by expressing ideas and facts to individuals or groups; makes clear and convincing oral presentations; listens to others; facilitates an open exchange of ideas; build, foster and maintain partnerships at a variety of levels
• Apply innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable

To ensure the Division is providing the best service to the residents of Iowa, applicants should demonstrate exceptional customer service skills, integrity, and a strong work ethic.

The following experience/skills are preferred:

• Experience in providing advocacy services to clients of agencies covered by the Rehabilitation Act. Advocacy includes:
  • Monitoring vocational rehabilitation policy development and deployment, investigating, and determining the level of program involvement and advocacy in problem resolution; and

1. negotiating to ensure appropriate vocational rehabilitation and independent living services are provided to applicants and clients

• Critical thinking skills and plan development
• Customer service including de-escalation of conflictual or adversarial situations
• Excellent oral and written communication and report composition
• Teamwork, collaboration, and consultation
• Ability to multi-task
• Ability to manage multiple deadlines

Preference will be given for education or experience which correlates directly with the requirements and duties of the position.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here.

Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply.

Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees.

Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States.

The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

For more information, please visitwww.e-verify.gov.

Qualifications

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Seven years of full-time work experience in the administration or operation/execution (i.e., providing consultation and/or technical assistance to stakeholders, research and analysis, or enforcement of program guidelines/policies/procedures) of a program (i.e., the provision of a service or an administrative oversight/enforcement responsibility).
2) All of the following (a, b, and c):
a. One year of full-time work experience in the administration or operation/execution (i.e., providing consultation and/or technical assistance to stakeholders, research and analysis, or enforcement of program guidelines/policies/procedures) of a program (i.e., the provision of a service or an administrative oversight/enforcement responsibility); and
b. A total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; and
c. A total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in any field equals one year of full-time experience.
3) Graduation from an accredited school of law.
4) Current, continuous experience in the state executive branch that includes nine months of full-time work as a Program Planner 2 or twenty-seven months of full-time work as a Program Planner 1.

For additional information, please click on this link to view the job description.