Inventory Management Specialist - SME (Open to both U.S. Citizens and Federal Employees)
Maritime Administration
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Posted: February 27, 2026 (1 day ago)
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Citizen Service Ambassador
City of Norfolk
City Manager - Citizen Services
Location
Norfolk, Virginia, 23510
Salary
$40,768 - $68,300.62
per year
Type
Full-Time
More Other jobs →Closes
March 9, 2026
Job Description
Summary
This role involves working at the City Hall information desk to greet visitors, provide directions and information about city services, and help residents and businesses with their needs in a friendly way.
It's perfect for someone who enjoys interacting with people, stays calm in busy settings, and has basic computer skills.
The job supports the city's goal of making public services accessible and welcoming to everyone.
Key Requirements
- High school diploma or equivalent
- Strong oral communication skills for courteous interactions
- Computer literacy for using applications and managing records
- Ability to work effectively in a busy environment
- Knowledge of city departments, procedures, and geography
- Valid driver's license
- Basic math skills and ability to write emails and correspondence
Full Job Description
The City of Norfolk Office of Citizen Services is seeking to hire a Citizen Services Ambassador for the City Hall Information Desk.
The Citizen Service Ambassador will be responsible for participating in the day-to-day functions of providing directions, building facilities information, and offering hospitality and citizen assistance in the City Hall building at the City Hall Information Desk.
The Citizen Service Ambassador will be responsible for participating in the day-to-day functions of providing directions, building facilities information, and offering hospitality and citizen assistance in the City Hall building at the City Hall Information Desk.
Department Hiring Salary: 40,768.00
Requirements
The essential functions of this position include the following:
- Assures residents and businesses are personally greeted immediately upon entry into the City Hall Building
- Assesses purpose of residents and/or businesses visit and schedules customer for appropriate service.
- Access Control: Greeting guests, checking ID/credentials, issuing temporary badges, and managing visitor logs.
- Assist customers by giving appropriate forms to complete as needed.
- Work includes assimilating information from a variety of sources to provide requested data daily.
- Provides and obtains a variety of information utilizing knowledge of programs and procedures.
- Follows division protocols and scripts to provide timely information on City services, policies, and practices in a courteous and effective manner; uses applicable computer and customer interactive applications and other job-related office equipment; meets quality standards for service.
- Performs administrative support work such as entering, updating, and editing customer service requests; determines appropriate processes to be used; maintains clear and organized handwritten and/or electronic records.
- Keeps current regarding the functions and operating procedures of City departments and agencies; maintains knowledge of the City's website, and geography of the city and surrounding areas.
- Performs related work, as required
Qualifications
Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
Capability of communicating positively with residents and businesses to establish their needs efficiently and courteously.
Ability to work in a busy environment.
Computer literacy
Ability to control a busy environment.
Effective oral communication skills.
Additional Information
Valid Drivers license
Work requires the ability to read memoranda, letters, and general correspondence.
Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, and division
Work requires the ability to write emails and correspondence
Work requires the exercise of independent thinking within the limits of policies, standards and precedents.
Provides assistance to patrons by fielding in person inquiries, greeting visitors, giving directions, and resolving problems.Check your resume before applying to catch common mistakes