Child Support Specialist Trainee - Human Services - BCSE - Ohio Co.
State of West Virginia
FreshPosted Mar 25
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Posted: March 31, 2026 (0 days ago)
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Child Support Supervisor 2 - Human Services - BCSE - Berkeley Co.
State of West Virginia
HUMAN SERVICES - BCSE - BUREAU FOR CHILD SUPPORT ENFORCEMENT
Location
West Virginia, 25305
Salary
$41,194 - $71,789
per year
Type
Full-Time
More Social Services jobs →Closes
April 16, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves leading a team of child support specialists and support staff in a local office, ensuring cases are handled correctly according to laws and policies while providing quality service to families.
It requires supervising daily operations, training employees, reviewing sensitive cases, and solving complex problems to keep everything running smoothly.
A good fit would be someone with experience in child support or related legal/financial fields, strong leadership skills, and a commitment to helping families through accurate case management.
Key Requirements
- Bachelor's degree from a regionally accredited four-year college or university, or substitution with four years of relevant experience including two in a supervisory role
- Four years of full-time paid experience as a Child Support Specialist or in equivalent roles like debt collections, legal research, or family support
- Ability to perform analytical assessments of complex child support cases and financial data for compliance with federal, state, and agency policies
- Experience training staff on policy changes, conducting reviews, and maintaining workflow for timely customer service
- Skills in supervising technical work, establishing quotas and quality controls, and evaluating staff performance
- Availability of a personal car for continuous use in Berkeley and Jefferson Counties, West Virginia
Full Job Description
BCSE26088 – Berkeley/Jefferson
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Under limited supervision, performs full-performance supervisory work overseeing a local office or over units in the Central Office, which supervises Child Support Specialists and other support staff and clerical support staff.
Work is reviewed by supervisors.
Performs analytical assessments of the highest complexity with regard to Child Support case processing and/or financial data to determine compliance with Federal and State Legislation and BCSE Policy.
Trains subordinate staff and other staff with respect to changes in Federal, State, and BCSE Policy concerning case processing, distribution, allocations, guidelines, and procedures.
Performs reviews of cases which may be of a sensitive nature. Maintains workflow and reviews to ensure the timely delivery of quality customer service.
Research other agencies databases to determine accurate data and history for accurate case management for the BCSE.
The nature of the work supervised is typically of a more technical nature as opposed to other supervisory titles.
Will be a working supervisor performing related work of a more advance level than those supervised.
Establishes controls, such as quotas and quality assurance procedures, to ensure that work is properly completed and deadlines are met, and reviews cases to determine priority levels and assigns appropriately.
Interprets and applies departmental polices and regulations for subordinate staff and others. Evaluates and maintains records for work quality of staff.
Plans and conducts unit meetings and individual staff conferences in order to promote staff development and profession growth.
Answers questions and solves problems of a complex nature for, and with subordinates.
Approves attendance reports, leave and travel requests, and schedules in accordance with personnel policies and responds to Grievance issues within the mandated time frame.
This Position is located in Berkeley and Jefferson Counties.
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Click The APPLY Link To Apply Online.
Qualifications
Training: Bachelor's degree from a regionally accredited four-year college or university.Substitution: Four years of full-time or equivalent part-time paid experience in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney
OR in debt collections, credit investigations, criminal investigations, law enforcement
OR as an Economic Service Worker, Child Support Technician 1, 2, or 3, or Family Support Specialist
OR any combination thereof with at least two of those years in a supervisory capacity may substitute for the college training on a year-for-year basis.
OR in debt collections, credit investigations, criminal investigations, law enforcement
OR as an Economic Service Worker, Child Support Technician 1, 2, or 3, or Family Support Specialist
OR any combination thereof with at least two of those years in a supervisory capacity may substitute for the college training on a year-for-year basis.
Experience: Four years of full-time or equivalent part-time paid experience in a Child Support Specialist classification or in a position performing duties as listed above.
Special Requirements: Availability of a car for continuous use is a requisite of employment.
Additional Information
To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.Check your resume before applying to catch common mistakes