Employment Services Program Community Worker – Child Care Services & Outreach (Open & Promotional)
County of San Mateo
FreshPosted Mar 23
Recent Listing
Posted: March 12, 2026 (12 days ago)
Added to FreshGovJobs: March 25, 2026 (0 days ago)
This job has been posted for 1-2 weeks. Still a good time to apply.
Child Support Services Supervisor
County of Riverside
Child Support Services
Location
Riverside, California, 92502-1569
Salary
$31.36 - $45.89
per hour
Type
Full-Time
More Management & Supervision jobs →Closes
April 4, 2026
Job Description
Summary
This job involves leading a team that helps establish and enforce child support orders, ensuring families get the financial and medical support they need.
The supervisor manages daily operations, reviews tough cases, handles customer issues, and keeps the team running smoothly while meeting department goals.
It's a great fit for someone with experience in child support work who enjoys leading people, solving problems, and promoting a positive team environment.
Key Requirements
- Associate degree or higher
- Two years of leadership/training experience or two years as a Senior Child Support Specialist
- Proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint)
- Strong writing and communication skills in group and individual settings
- Excellent critical thinking and decision-making abilities
- Ability to promote cooperation and respect in the workplace
- Knowledge of family/child support laws and procedures
Full Job Description
The County of Riverside’s Department of Child Support Services (DCSS) is recruiting for a Child Support Services Supervisor. This position will be located in Riverside, CA.
The selected candidate will oversee the productivity and performance of individual team members and overall team. The Child Support Services Supervisor will be responsible for providing statistical reports on team progress, identifying and resolving workflow impediments, and ensuring high standards of work. They will also handle escalated customer calls with exceptional service, address personnel issues, ensure compliance with safety and confidentiality protocols, and create a professional and safe work environment. In addition, the incumbent will approve timecards, distribute tasks, facilitate team meetings, and analyze team dynamics to ensure the success of the team and the goals of the department.
Competitive candidates will possess the following:
Telecommuting options are available, however are based on business needs and not guaranteed. Evaluation of telecommuting options are available after 90 days.
The selected candidate will oversee the productivity and performance of individual team members and overall team. The Child Support Services Supervisor will be responsible for providing statistical reports on team progress, identifying and resolving workflow impediments, and ensuring high standards of work. They will also handle escalated customer calls with exceptional service, address personnel issues, ensure compliance with safety and confidentiality protocols, and create a professional and safe work environment. In addition, the incumbent will approve timecards, distribute tasks, facilitate team meetings, and analyze team dynamics to ensure the success of the team and the goals of the department.
Competitive candidates will possess the following:
- Associate degree or higher
- Two years of leadership and/or training experience, or at least two years of experience as a Senior Child Support Specialist.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook, SharePoint) is essential.
- Strong writing skills and effective communication abilities in group and individual settings.
- Excellent critical thinking skills and sound decision-making capabilities.
- Proven ability to promote and support an environment of cooperation and respect.
Telecommuting options are available, however are based on business needs and not guaranteed. Evaluation of telecommuting options are available after 90 days.
Meet the Team!
The County of Riverside Department of Child Support Services works with parents and guardians to ensure children and families receive court-ordered financial and medical support.
Services provided included locating, establishing paternity; establishing, modifying and enforcing a court order for child support; and establishing, modifying and enforcing an order for health coverage.
Can you see yourself here?
jfc:33302104
Requirements
• Plan, organize, supervise, and coordinate the work of an assigned team or staff engaged in conducting assigned portions of the division staff development program.
• Determine in-service training and staff development needs from subordinate staff assessments, supervisory and management input, and analysis of family/child support laws; ensure high standards of work performance and compliance of the staff with policies and procedures of the Department of Child Support Services.
• Research, analyze, and develop recommendations on family/child support legislative issues.
• Provide instruction on policies and procedures concerning family/child support collection operations; act as a resource person on collection activities and procedures.
• Expedite workflow; implement new methods, procedures, and organizational changes for processing casework; study casework processing to measure the efficiency of work completed or to seek improved methods and procedures.
• Review especially difficult cases referred by Child Support Specialists and Child Support Interviewers for best course of action.
• Participate in the selection of new employees; counsel employees as needed; take disciplinary action when appropriate; render work performance evaluations and continue to monitor progress.
• Prepare statistical and other reports.
• Monitor assignments of Child Support Specialists, Child Support Interviewers, and Office Assistants, and make adjustments to maintain reasonably uniform distribution of work, assuring rotational assignments of workers.
• May directly answer inquiries concerning casework for custodial and non-custodial parents and others with difficult problems requiring supervisory personnel attention.
Qualifications
OPTION I
Education: Graduation from an accredited college or university with an Associate's degree, preferably with a major in sociology, civil law, psychology, business, or a closely related field to the assignment. (Additional qualifying experience may be substituted for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)
Experience: Four years as a Child Support Specialist with the County of Riverside or an equivalent journey level class within an agency overseen by the California Department of Child Support Services. Equivalent experience must have included making evaluations of complaints of failure to provide arranging financial support agreements with parents and monitoring compliance.
OPTION II
Education: Graduation from an accredited college or university with an Associate's degree, preferably with a major in sociology, civil law, psychology, business, or a closely related field to the assignment. (Additional qualifying experience may be substituted for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)
Experience: Two years as a Senior Child Support Specialist in the County of Riverside Department of Child Support Services. Equivalent experience must have included formal and informal training of Department staff, performing case auditing, and handling difficult sensitive cases.
BOTH OPTIONS
Knowledge of: Basic principles of supervision and training; office procedures; laws, regulations and policies regarding the establishment and enforcement of paternity; principles of organization, planning, research, and analysis; principles and techniques of interviewing uncooperative or hostile individuals; methods and techniques used by the Department of Child Support Services in determining financial assets and amounts owed in accordance with legal obligations; methods and techniques of orientation and in-service training; procedures and methods of collecting and adjusting accounts; sources and methods of locating non-custodial parents.
Ability to: Plan, assign, and supervise the activities of a Department Child Support Team; interpret new and revised regulations and project possible and/or probable impacts to the department; develop, revise, and implement departmental operating policies and procedures; gather and analyze information; interpret and explain applicable legal regulations and procedures to others; speak effectively in groups and individual situations; draw logical conclusions and make sound decisions and recommendations on the basis of laws, rules, and regulations; present oral and written reports concisely and clearly; prepare stipulations and order complaints, writs and other legal forms and documents relative to the enforcement of paternity; promote and support an environment of cooperation and respect.
Education: Graduation from an accredited college or university with an Associate's degree, preferably with a major in sociology, civil law, psychology, business, or a closely related field to the assignment. (Additional qualifying experience may be substituted for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)
Experience: Four years as a Child Support Specialist with the County of Riverside or an equivalent journey level class within an agency overseen by the California Department of Child Support Services. Equivalent experience must have included making evaluations of complaints of failure to provide arranging financial support agreements with parents and monitoring compliance.
OPTION II
Education: Graduation from an accredited college or university with an Associate's degree, preferably with a major in sociology, civil law, psychology, business, or a closely related field to the assignment. (Additional qualifying experience may be substituted for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)
Experience: Two years as a Senior Child Support Specialist in the County of Riverside Department of Child Support Services. Equivalent experience must have included formal and informal training of Department staff, performing case auditing, and handling difficult sensitive cases.
BOTH OPTIONS
Knowledge of: Basic principles of supervision and training; office procedures; laws, regulations and policies regarding the establishment and enforcement of paternity; principles of organization, planning, research, and analysis; principles and techniques of interviewing uncooperative or hostile individuals; methods and techniques used by the Department of Child Support Services in determining financial assets and amounts owed in accordance with legal obligations; methods and techniques of orientation and in-service training; procedures and methods of collecting and adjusting accounts; sources and methods of locating non-custodial parents.
Ability to: Plan, assign, and supervise the activities of a Department Child Support Team; interpret new and revised regulations and project possible and/or probable impacts to the department; develop, revise, and implement departmental operating policies and procedures; gather and analyze information; interpret and explain applicable legal regulations and procedures to others; speak effectively in groups and individual situations; draw logical conclusions and make sound decisions and recommendations on the basis of laws, rules, and regulations; present oral and written reports concisely and clearly; prepare stipulations and order complaints, writs and other legal forms and documents relative to the enforcement of paternity; promote and support an environment of cooperation and respect.
Additional Information
Who May Apply:
This Posting is open to all applicants.
Application Status
How to confirm your application was received or check on the status of your application, log-in to www.GovernmentJobs.com, click on your name in the upper right corner, and click on “Applications & Status.”
Due to the nature and volume of this recruitment you may only receive correspondence if you are referred for an interview or when the event is complete.
Sign Up for Job Alerts
Go to www.RC-HR.com, click on “Careers,” click on “County Job Openings,” and click on “Subscribe to Job Alerts” icon.
For Questions Regarding This Recruitment:
Contact Christopher Recinos Crecinos@rivco.org or at 951 - 955 – 9883. Please allow 1 – 3 business days for a response for your inquiry.
Check your resume before applying to catch common mistakes