CHILD SUPPORT QA AUDITOR

Full Job Description

This position is open to current Colorado residents only

The effective start date of the selected candidate will begin on or after January 1, 2026.

Please note: This recruitment may be used to fill multiple vacancies.

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS).

Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado.

Work Unit:

The Public Assistance Quality Assurance (PAQA) section exists to:

• Administer a Quality Assurance program that enhances payment accuracy and improves program administration by measuring program accuracy and outcomes using standardize tools and proven practices.

• Collaborate with partners to prevent and mitigate errors.

• Provide independent review and quality improvement processes for the Adult Financial (AF), Child Support Services (CSS), Colorado Works (COWorks), Low-income Energy Assistance (LEAP), and the Supplemental Nutrition Assistance (SNAP) programs including case file reviews, data collections, and analysis and reporting on findings.

The Public Assistance Quality Assurance (PAQA) unit responsible for identifying factors that impact service delivery at the state and county level and providing recommendations to program areas and counties to enhance accuracy and improve program administration.

This includes recognition of program accountability for county service delivery outcomes and working with programs and counties to provide technical assistance based on data findings and trends to specify an efficient path toward overall improvement.

This work includes reviewing for eligibility and payment accuracy, monitoring for compliance with rules and regulations, compliance with existing county plans or policies, measuring program outcomes and employment goals, and identifying efficiencies in service delivery.

Activities include reviews of county case files and work processes, data analysis, consultation with program areas on policy or system initiatives, and recognizing and recommending streamlining opportunities that cross programs to increase the overall efficiency and effectiveness of public assistance programs across the Department.

The section also works closely with other Divisions and Offices within the Department, other state agencies, the Governor’s Office and client advocacy organizations in the implementation of Quality Assurance and Quality Improvement (QA/QI) strategies.




Requirements




What you will be doing:
This position exists to review Child Support Services case files for adherence to federal and state regulations along with Volume 6.

• This position provides policy and procedural guidance regarding appropriate last required actions, verification of documentation, and data entry in the Child Support Services system, Automated Child Support Enforcement System (ACSES) through case file reviews and reviews of case actions.

Responsibility of this position includes ensuring the last required action met program requirements according to federal and state regulations along with Volume 6.

These reviews often include technical issues and complex situations that require the resolution of compliance problems and reconciliation of divergent viewpoints.

This position provides continuous data to the PAQA Data Manager on frequency, magnitude, and sources of non-compliance.

• The data identified through the reviews is utilized by the Public Assistance Quality Assurance (PAQA) division, program areas, and counties to improve program performance and client services; directly advise state and/or county administrators of areas of risk and formulate improvement plans for eligibility and payment accuracy to prevent errors and achieve program compliance and meet program outcomes.
  

Qualifications


Experience Only:

Six (6) years of relevant experience in an occupation related to the work assigned to this position with a minimum of (two) 2 years working directly for the child support program, including using the Automated Child Support Enforcement System (ACSES).

OR

Education and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years with a minimum of (two) 2 years working directly for the child support program, including using the Automated Child Support Enforcement System (ACSES).




Preferred Qualifications

• More than 3 years experience in establishing child support cases, enforcing child support orders, or processing and managing an interstate child support services caseload;

• More than 3 years experience using ACSES;

• More than 3 years completing quality assurance case file reviews for public assistance at the state or county level including providing written findings.

• More than 3 years experience interpreting and applying state and federal laws and regulations governing child support services to individual household circumstances;

• More than 2 years experience collaborating with internal and external organizations, county departments of social/human services and community stakeholders to plan and execute program activities and/or error reduction strategies;

• Possesses certification in communication, facilitation, or mediation.

Conditions of Employment:
• Full background check and reference check required
• This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.
• Must possess a valid, non-restricted Colorado Driver’s License or an non-restricted U.S. Driver's License for positions within 30 miles of the CO state border
• Position must have the ability to travel to and from multiple office sites, county locations, and other locales to conduct business with program areas and counties as well as to attend training and in-state conferences.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:

  1. Disclose that information on the application.

  2. Explain why the prior termination or resignation should not disqualify you from the current position.

  3. Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
     

CDHS Selection Process Explanation

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications.

Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

• Preferred Qualifications & Competencies:

  • Relevant years of state service experience.


Minimum Qualification Screening Process

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position.

You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process.

You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached."




You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.


Comparative Analysis Process – Structured Application Review

After minimum qualification screening, the comparative analysis process will involve a review and rating of all the information you submit. The comparative analysis step may also include your results from an eSkills Test.


Your Work Experience/Job Duties

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.

If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.


Supplemental Questions

Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).


Appeal Rights


You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.




• You or your representative must sign and submit the official appeal form for review.

• You can find the official appeal form here.

• You must be deliver the official appeal form to the State Personnel Board:

  • By email (dpa_state.personnelboard@state.co.us), or

  • Postmarked in US Mail to (1525 Sherman Street, 4th Floor, Denver CO 80203, or

  • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or

  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.




Contact the State Personnel Board for assistance:

• At (303) 866-3300, or

• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

Additional Information




• How to apply to the State of Colorado




• The Assessment Process




• For Statewide Hiring Freeze NON-EXEMPTED position ONLY:

  • This job offer is contingent upon funding availability from all sources, including state and federal (if applicable), to start or continue.

• For additional recruiting questions, please contact jade.green@state.co.us

About Us & Benefits

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS).

Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado.

Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of Colorado Employee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for the Public Service Loan Forgiveness Program.




Our Values

We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve.

We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

ADA Accommodations
CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us.

EEO Statement
*The State of Colorado is an equal opportunity employer*

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services.

Therefore, we encourage responses from people of all backgrounds and abilities.

The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Additional Support For Your Application

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g.

uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).

Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.