Child Care Health Benefits Program Specialist (PS3) Olympia | Non-permanent

Full Job Description

Job Title: Child Care Health Benefits Program Specialist | Program Specialist 3 (PS3) Dual Language Spanish
Location: Olympia, WA | Hybrid
Closes: April 1st, 2026
Salary: $58,584.00 - $78,912.00 Yearly.
Note: The start date of this non-permanent appointment is date of hire through November 25th, 2026.

This position is part of a small, highly collaborative, and supportive team environment where knowledge-sharing and peer support are core to how we operate. Team members are encouraged to bring forward ideas, ask questions, and contribute to continuous improvement efforts in a meaningful way.

In this role, you will have the opportunity to directly support child care providers across Washington State, helping ensure access to quality early learning services for children and families.

The work has a tangible impact on communities and aligns closely with the mission of the Washington State Department of Children, Youth, and Families (DCYF).

This position also offers flexibility through hybrid work options, supporting work-life balance while maintaining strong team connection and engagement.

Additionally, this is an excellent opportunity to gain valuable experience within DCYF’s Early Learning Division.

Whether you are looking to deepen your expertise or explore a long-term career path in early learning and public service, this role provides strong exposure to programs, policies, and initiatives that shape early childhood systems across the state

Click here to learn more about DCYF.

Your Opportunity:
The Child Care Health Benefits Specialist supports the Program by coordinating and maintaining data regarding customer service contacts and entering enrollment changes into the Health Benefits Trust’s Employer Portal. Providers represented under the CBA care for children receiving child care subsidies and stable Health Benefits, supported by this position, therefore help them sustain their businesses, increasing access to child care for low-income families.

This position supports an area that is composed of a significant population of clients that primarily speaks a language other than English with limited English proficiency. In keeping with the mission of DCYF, this position will serve as a point of contact within the work unit/program area, to provide dual language assistance to clients that have limited English proficiency clients/cases. This position has an obligation to provide clients with oral and/ or written interpreting and translation services, including interviewing, reviewing, documentation, and obtaining statements from clients with limited English proficiency.

Some of what you will do:

• Oversee day-to-day program operations, function as the program representative and resource, have extensive contact with program participants and outside entities.
• Resolve problems within a delegated area of authority from the unit manager.
• Assist child care health benefits supervisor and unit manager by coordinating all aspects of program services, such as enrollment and disenrollment; provide technical assistance and specialized consultation to program participants.
• Drafts and supports development of business rule updates, policies and procedures.
• Drafts and develops informational materials, scripts and other resources to support clients understanding and awareness of the program, based on the unique needs of the child care industry.
• Collect and process health benefits application submissions, analyzing against all categories of eligibility criteria, including Working Connections Child Care Subsidy Data Lookback Tool.
• Determines eligibility based on all aspects of eligibility criteria outlined in CBA and Child Care Subsidy Data Lookback Tool.
• Responsible for assisting with cases of limited English proficiency clients from individuals whose primary language is Spanish, including interviewing, reviewing, documentation, and obtaining statements.
• Implement program policy for internal staff and external providers and stakeholders regarding state or federal guidelines and CBA and clarification about interconnection with child care health benefits policy and procedures.
• Conduct ongoing communications with family child care providers, stakeholders and the public about health benefits availability, eligibility criteria, application process and status, and enrollment status.

Required Qualifications:

• A comparable combination of education and experience in any of the following: coordinating health benefits records, data entry and analysis, providing assistance or issue resolution to clients/customers regarding inquiries, complaints or problems totaling six years.

OR

• Bachelor’s degree in business administration, statistics, public health, health administration or a related field AND two (2) years of experience in one of the following: coordinating health benefits records, data entry and analysis, providing assistance or issue resolution to clients/customers regarding inquiries, complaints or problem.

OR

• Associate’s degree AND four (4) years of experience in one of the following: coordinating health benefits records, data entry and analysis, providing technical assistance or issue resolution to clients/customers regarding inquiries, complaints or problems.

AND

• Must be able to read, write, and speak fluently in both English and Spanish for providing interpretation and translation to clients. Employee must be certified and proficient and be able to provide certification within six months of dual language designation
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

In addition to those required qualifications, our ideal applicant will also have some or all of the following:

• Previous demonstrated ability to apply an enterprise approach to problem solving.
• Previous demonstrated excellence in written and oral communications across diverse audiences on a range of complex and technical issues.
• Previous demonstrated proficiency using MS Word, Outlook, Excel, PowerPoint, internet browser, and database query tools.
• Previous demonstrated working knowledge of state government.
• Certified Spanish Translator.

How do I apply?
Complete your applicant profile and attach the following documents:

• Letter of interest describing how you meet the specific qualifications for this position.
• Current resume detailing experience and education.

Supplemental Information:The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving.

We invite all candidates to join us in our mission to create a diverse and equitable workplace that reflects the communities we serve.

If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.This position is included in the Washington Federation of State Employees (WFSE).

For more information: https://wfse.org/.This recruitment may be used to fill multiple vacancies.

If you have any questions pertaining to this recruitment or if you would like to request an accommodation throughout the application/interview process, contact me atsteven.loduha@dcyf.wa.gov.

If you're experiencing technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at (855) 524-5627 or email support@neogov.com.

Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf (TDD) at 360-664-1960.