CCS Caseworker

Full Job Description

SALARY
$30.31 - $36.16 Hourly

County of Santa Barbara Health is looking for an organized and self-efficient individual with a passion for helping children and their families navigate challenging healthcare needs.

We are accepting applications to fill one (1) Bilingual English/ Spanish CCS Caseworker position for a Part-Time (0.5 FTE) vacancy on the California Children’s Services (CCS) team in Santa Barbara.

NOTE: The schedule for these in-person positions is Monday through Friday, 8:00 am to 5:00 pm.

We are also accepting applications to establish an employment list for future Full-Time, Part-time, Extra Help and 1414* vacancies for CCS Caseworker Santa Barbara. *Civil Service Rule 1414.

Appointment to Fill Vacancy During Leave of Absence.

1414 vacancies may occur as a result of a leave of absence, and the duration of the appointment shall be subject to the return of the individual who is on leave.

A person who is appointed to a position under Civil Service Rule 1414 may be able to transition into a regular position in the classification without re-application or re-testing, depending on the performance of the appointee and the needs of the department.

Please select the location(s) you would like to be considered for current and future vacancies.

If you qualify for this position and pass the required selection steps, your name will be sent to the hiring manager(s) of the vacancy location(s) and department(s) where you have expressed that you are willing to work.

BENEFITS: The County of Santa Barbara offers generous benefits. Click on the Benefits Tab above or CLICK HEREto view more information.

In addition, applicants from other public sector employers may qualify for:

• Retirement reciprocity
• Time and service credit towards for an advanced vacation accrual rate

THE POSITION:

Under general supervision, the California Children’s Services (CCS) Caseworker determines eligibility and assesses fees for applicants.

The position is responsible for receiving and processing referrals; determining residential and financial eligibility; and coordinating, authorizing, and monitoring approved services and associated costs.

The incumbent manages assigned cases on an ongoing basis as part of a multidisciplinary team, communicates regularly with CenCal Health regarding that case status of their members, performs specialized case processing activities, and carries out related duties as required.

The IDEAL CANDIDATE will possess:

• Typing and Software Proficiency: Excellent typing skills and proficiency with Microsoft Word and Excel.
• Healthcare Experience: Proven experience working in a healthcare setting.
• Health Insurance Knowledge: Familiarity with health insurance plans, including Medi-Cal, both Fee-for-Service and CenCal.
• Multi-Tasking Ability: Capability to handle multiple tasks with frequent interruptions.
• Communication and Documentation: Strong communication and documentation skills.
• Diverse Population Experience: Experience working effectively with diverse populations.
• Special Healthcare Needs Experience: Experience working with individuals who have special healthcare needs.
• Team Collaboration: Ability to work effectively as part of a team.

ABOUT THE PROGRAM: California Children's Services (CCS): The CCS program is a state mandated program that provides diagnostic and treatment services, medical case management, and physical and occupational therapy services to children under age 21 with CCS-eligible medical conditions.

CCS is administered as a partnership between county health departments, CenCal Health and the California Department of Health Care Services (DHCS).

To learn more about our program and the impact we have on our county’s children, please visit: https://www.countyofsb.org/2372/California-Children-Services-CCS

Requirements

1. Explains program eligibility, policies, and other information to clients/family members, healthcare providers, school nurses/officials, CenCal Health and the public.
2. Process new referrals, authorization requests, and reports.
3. Interviews potential client/family members to determine financial/residential eligibility; determines fees in accordance with State guidelines.
4. Refers family to Department of Social Services for Medi-Cal application when appropriate.
5. Enters required and appropriate case notes into the State database.
6. Communicates case closures and impending case closures to all parties involved.
7. Receives authorizations/denials; notifies families and providers of coverage status.
8. Maintains ongoing communications with all clients/families in compliance with case management criteria.
9. Opens, closes, and denies cases as appropriate and communicates outcomes with the appropriate parties of case status.
10. Consults with other program staff regarding cases as appropriate.
11. Answers the telephone, provides information, takes messages and/or directs calls as appropriate.

Qualifications

1. One year of experience providing client services or clerical support in a medical or social service setting; OR,
2. One year of experience performing duties equivalent to Health Services Aide or Social Service Case Aide with Santa Barbara County; OR,
3. A combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Additional Qualifications:

• Possession of a valid California Class C Driver’s License may be required for some positions in this class.

The ability to read, write, and converse fluently in English and Spanish is Preferred.NOTE: You must self-certify on the application form that you are fluent in English and Spanish.

Hiring departments may test you on your fluency.

If you do not demonstrate sufficient fluency, your name may be withheld from future certifications or removed from the employment list, in accordance with Civil Service Rule 7.

Knowledge of: standard office practices and procedures; recordkeeping; interviewing techniques; standard English grammar and usage; and basic medical terminology.

Ability to: gather, record, and evaluate information; learn CCS program guidelines and procedures and related medical terminology; learn applicable medical specialties and related health providers; interpret and apply guidelines; organize and prioritize work; perform highly detailed work with accuracy; prepare correspondence and chart documentation; maintain accurate records; maintain confidentiality; exercise objectivity; explain aspects of program and medical treatment to patients and families; work as part of a team; develop and maintain cooperative working relationships with patients, families, health care providers, and state and other program-related agencies; perform basic arithmetic calculations; and recognize and refer complex eligibility and case management problems.

Additional Information

APPLICATION & SELECTION PROCESS

1. Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.

Supplemental Questionnaire Ranking. Responses to the required examination supplemental questions will be evaluated and scored.

Candidates’ final score and rank on the eligibility list will be determined by the responses to these questions. This process may be eliminated if there are fewer than 11 qualified candidates.




Candidates must receive a percentage score of at least 70 on the supplemental questionnaire ranking to be placed on an employment list.

An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI.

Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months.

At the time the employment list is established, all candidates will receive an email notice of their score on the exam(s), rank on the employment list, and exact duration of the employment list.




REASONABLE ACCOMMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants.

Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting.

We require verification of needed accommodation from a professional source, such as a Medical Provider, or learning institution.




Recruiters will communicate with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines.




County of Santa Barbara Health (County Health) requires all employees working in direct contact with patients or clients in a high-risk environment to comply with the County Health Employee Immunizations policy.

This can be accomplished by providing documentation of immunizations, submitting laboratory immune titers demonstrating adequate immunity, or obtaining required vaccinations.

A list of requirements, based on the specific program, will be sent at the time an offer letter is presented to the selected candidate(s) and initial documentation will be required at this time.




Conditional Job Offer: Once a conditional offer of employment has been made, candidate will be required to successfully complete a background check, which includes a conviction history check, and satisfactory reference checks.

The appointee will be subject to a post-offer medical evaluation or examination. The appointee must satisfactorily complete a one-year probationary period.




Disaster Service Workers: Pursuant to Governmental Code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.




EQUAL EMPLOYMEMT OPPORTUNITY (EEO) STATEMENT

The County of Santa Barbara provides equal employment opportunities to all employees and applicants and prohibits discrimination, harassment, and retaliation of any type with regard to any characteristic or status protected by any federal law, state law, or Santa Barbara County ordinance.

The County continues to be committed to a merit-based selection process and to eliminating barriers to attracting and retaining top qualified candidates.

The County has a long-standing practice of providing a work environment that respects the dignity of individual employees and values their contributions to our organization.




APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: This recruitment will be posted until 02/09/26 at 4:59 PM. Applications and job bulletins can be obtained 24 hours a day at www.sbcountyjobs.com.

Farrah Medrano, Talent Acquisition Lead
County Health Department, PHDRecruiter@sbcphd.org