CCCAP County Monitoring Lead

Full Job Description

STATE OF COLORADO RESIDENCY REQUIRED

NOTE: This announcement may be used to fill multiple openings.

Colorado Governor Jared Polis is committed to building a Colorado For All, a place where everyone has an opportunity to succeed and live the Colorado way of life.

Governor Polis is focused on lowering health care costs for hardworking Coloradans, transitioning the state to renewable energy sources, ensuring every Colorado child gets a quality education, and building an economy that works for everyone.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

We offer a generous benefits package including:

• 11 paid holidays per year plus vacation and sick leave

• Medical, dental, and vision plans

• State paid life insurance policy

• Choice of 2 retirement plans (defined benefit or defined contribution)

• Optional 401(k) and 457 plans

• State paid short-term disability coverage

• Additional optional life and disability plans

• Credit Union membership

• Training and professional development

To learn more about State of Colorado benefits visit: https://www.colorado.gov/dhr/benefits.

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service?

This position will have the opportunity for a hybrid schedule (a combination of in-office and remote workplace). **Please note - equipment provisioning and certain onboarding tasks will take place in person, in our downtown Denver office, on the first day of employment.**

The Colorado Department of Early Childhood (CDEC) ensures the delivery of a comprehensive, community-informed, data-driven, high-quality, and equitable early childhood system that supports the care, education, and well-being of all Colorado's young children, their families, and early childhood professionals in all settings. CDEC provides access to collaborative, coordinated, quality early childhood programs and support to children, families, and early care professionals in an effort to best prepare Coloradans for future success. CDEC works with many partners, including parents, schools, child care providers, Early Childhood Councils, counties, Community Centered Boards, early intervention service providers, family resources centers, county human services, county public health, businesses, community organizations, and other stakeholders to provide high-quality early childhood and family support programs.

The purpose of the Colorado Child Care Assistance Program (CCCAP) is to provide eligible households with access to high-quality, affordable child care that supports healthy child development and school readiness while promoting household self-sufficiency and informed child care choices.

CCCAP provides child care assistance to low-income families who are working, searching for employment, are in training or secondary-education programs, or are participating in the Colorado Works Program, or families that have an open child welfare case.

Funding through CCCAP is intended to support low-income families who are working, searching for work, or in school while providing high-quality early learning opportunities for children 0-13 years of age in a variety of early childhood settings such as licensed child care centers, preschools, child care homes, and before and after-school programs.

The priority of the Program Services Unit and the County Monitoring Team within the CCCAP Division is to support counties with proper administration of the program in accordance with all applicable regulations and guidelines.

This involves preventing fraud, waste, and abuse, maintaining financial accountability, and ensuring the quality and accessibility of child care services for eligible families.

The team is responsible for statewide monitoring of the subsidy program to ensure compliance with applicable federal laws, state statutes, and CDEC regulations for the CCCAP.

This is accomplished through county-level monitoring, quality assurance, and improvement activities.

The unit is also responsible for statewide coordination and compliance with state and federal audit activities.

The data collected through these activities is used by state program leadership and counties to analyze program performance, establish effective training plans, and implement performance plans and corrective action measures as necessary.

Requirements

What you’ll be doing:

This position supports the Program Services Manager in implementing program integrity strategies and programmatic directives in the county administration of the Colorado Child Care Assistance Program. The position provides statewide monitoring of the subsidy program to ensure compliance with applicable federal laws, state statutes, and CDEC regulations for the CCCAP - recommending county training needs and performance improvement initiatives, and managing corrective action measures based on guidance outlined in federal and state regulations, state statute, the State Plan, the MOU, and CCCAP regulations to ensure the appropriateness of benefits and services delivered by the 64 county departments of social/human services.

This position reviews the work product of staff to ensure they meet expected deadlines and ensure deliverables meet quality and accuracy expectations, align with CCCAP requirements, regulations, and principles, and ensure directives to counties meet program expectations.

Responsibilities of this position include ensuring the eligibility and case management activities for clients meet program requirements, are timely, and have been accurately determined; documentation is sufficient; and findings and data are presented to counties and relevant stakeholders based on Division standards.

This position evaluates the effectiveness of program approaches and provides recommendations to improve the quality of payment and services by continually monitoring error trends, systems, and practices for CCCAP. This position works directly with the CCCAP Program Services Manager and the CCCAP Division Director by providing research, analysis, and feedback regarding operations, resources, and business processes to maximize resources and improve overall service delivery.

Additional position duties include, but are not limited to:

• Completes monitoring activities, including county visits and performance monitoring, to investigate county practices to ensure issues, problems, or violations are not occurring, or to expose problems and violations that were not previously known, and communicates outcomes verbally or in writing to the CCCAP Program Services Manager and other managers as needed;
• Interview county CCCAP staff regarding eligibility processes, business office, provider tasks, and audit payments, and make recommendations for payment issues to the CCCAP County Monitoring Specialists and CCCAP Program Services Manager.
• Recommend actions to be taken by county staff to correct problems and violations when discovered, and monitor adoption of recommendations to ensure future compliance;
• Works with the CCCAP training unit to recommend technical assistance or training using the CHATS Help Desk, email, telephone, in-person meetings, webinars, or the creation of manuals and desk aids;
• Coordinates with the division training and instructional design team to develop training in response to recurring or frequent technical assistance needs;
• Updates CCCAP materials and forms, including format and content, in response to issues that create inefficiencies or ineffectiveness in the CCCAP by counties or clients;
• Recommends changes to rules or processes that enable effective compliance standards;
• Develops content for the monthly CHATS Users Group, the CCCAP conference, and other stakeholder meetings to address compliance issues or process and policy changes;
• Collects county department data and drafts reports as requested by the CCCAP Program Services Manager;
• Serves as the work lead of 2 SSS-III’s to implement oversight activities to ensure accurate and timely eligibility determinations that incorporate rules, procedures, and the CHATS automated system.
• Supports the Program Services Manager in monitoring county activities, ensuring overall compliance with the terms of county policies, applicable federal regulations, State statutes, and state program rules.
• Other duties as assigned

Qualifications

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description: (New)

H1T4XX

Social Services Specialist IV

MINIMUM QUALIFICATIONS:
Experience Only: Seven (7) years of relevant experience in an occupation related to Human Services, Social Services, Early Childhood programs, and/or Quality Assurance of these programs. Must have at least two (2) years of experience in a public benefit assistance program and/or leadership in a public benefit assistance program.

OR,

Education and Experience: A combination of related education and/or relevant experience in an occupation related to Human Services, Social Services, Early Childhood programs, and/or Quality Assurance of these programs, AND two (2) years of experience in a public benefit assistance program and/or leadership in a public benefit assistance program. A total of seven (7) years of experience and educational credits combined.

Please note: The required experience must be substantiated within the work experience section of your application and in the supplemental questions. Your resume will not be reviewed to determine if you meet the minimum qualifications; only the work experience section and supplemental questions of your application will be reviewed to determine this. “See Resume” statements on the application will not be accepted. In addition, part-time work will be prorated.

Substitutions:
Additional related experience may substitute for the education on a year-for-year basis.
Additional appropriate education in a related field may substitute for the experience requirement on a year-for-year basis.

DEFINITION OF PROFESSIONAL EXPERIENCE:
Work that involves exercising discretion, analytical skill, judgment, and personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.

Preferred Qualifications:

• State of Colorado experience related to the duties of this position
• At least three years of experience working with the Colorado Child Care Assistance Program (CCCAP)
• Experience/Familiarity with CCCAP rules and regulations
• Knowledge of CHATS and ATS systems
• Understanding of and ability to use Google functionality, including Gmail, Sheets, Docs, and Slides.

Highly Desired

• Experience working with the Colorado Child Care Assistance Program (CCCAP) OR another benefit assistance program
• Experience with directing work products as part of a team
• Experience with conducting monitoring activities and/or responding to audit findings or reviews for a public assistance program, preferably the Colorado Child Care Assistance Program
• Experience researching, analyzing, and interpreting data from multiple sources to form a conclusion and identify recommendations to address violations of policy/procedure.
• Experience providing technical assistance and/or training to multiple stakeholders in a variety of settings to address concerns and/or violations of policy.
• Experience documenting program violations and translating them into recommendations and action plans based on program policies and regulations.

Conditions of Employment:

• Applicants must pass a thorough background check prior to employment.
• Employees who have been disciplined, terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application.

• Occasional travel (up to 5%) is required. This may include overnight stays and the ability to travel in various weather or environmental conditions.

APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative.

This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Additional Information

How to Apply(PLEASE READ CAREFULLY)

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process.

Therefore, it is paramount that you clearly describe all your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.

Complete Applications must include the following documents:

1. A complete CDEC Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement)
2. A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)

A cover letter that describes your interest in this position, how your experience aligns with the minimum and preferred qualifications of this position.

Cover letters must be uploaded as an attachment to your online application. Cover letters will not be accepted after the closing date and time of the announcement.

3. If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Comparative Analysis Process

The comparative analysis process will consist primarily of a review of applications against the minimum and preferred qualifications of this position.

Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who may be invited for a final interview.

Depending on the size of the applicant pool, additional selection processes may be utilized to identify a top group of candidates. Applicants will be notified of their status via email.

Failure to submit properly completed documents by the closing date will result in your application being rejected.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department does not offer sponsored visas for employment purposes.