Business Technology Analyst

Full Job Description

Calling all technology professionals, systems analysts, and problem solvers!

Come join the Snohomish County Public Works Department as a Business Technology Analyst (BTA) in our Solid Waste Division (SWD).

This position offers an exciting opportunity to support critical systems, improve operational efficiency, and advance technology-driven solutions that keep essential public services running smoothly.

As a Business Technology Analyst, you’ll play a key role in maintaining and improving the Division’s technology infrastructure across multiple solid waste facilities.

Working closely with the Division’s Business Process Analyst and Public Works IT teams, you’ll help bridge the gap between business needs and technical solutions to ensure reliable, secure, and efficient system performance.

Specifically, the Business Technology Analyst will:

• Provide technical support, training, and documentation for hardware and software systems, including scale automation, asset management, telematics, time and attendance, and SCADA infrastructure.
• Assist in planning, implementation, and modernization of key technology projects, including system upgrades, networked devices, and facility security systems.
• Collaborate with teams and vendors to troubleshoot issues, optimize workflows, and strengthen system performance.
• Lead process improvements to enhance efficiency and service delivery.

The ideal candidate is passionate about applying technology to improve public services, thrives in a collaborative team environment, and is motivated to support reliable, efficient solid waste operations.

They bring a problem-solving mindset, strong communication skills, and an interest in leveraging technology to enhance service delivery and system reliability.

Selection ProcessPlease attach a resume summarizing your work experience and skill that are relevant to this position.

Your resume design should be reflective of your style and organized to clearly articulate the information.

Additionally, attach a cover letter summarizing your work experience and skills that are relevant to this position.

Your cover letter must elaborate on why you are the ideal candidate for the Business Technology Analyst (BTA) position.

Additionally, your cover letter should reflect your style of writing, creativity, and represent your ability to produce written documentation.

Join Snohomish County Public Works and enjoy these perks:

• Contribute to shaping one of Washington’s fastest growing counties
• Join an award-winning organization well known for excellence and commitment to high-quality public service
• Advancement opportunities
• Employee development and training opportunities
• Excellent medical, dental, and other benefits
• Earn a Pension! Start vesting for a Washington Department of Retirement System (DRS) PERS pension
• Security, stability, and a lifelong career!

About the Solid Waste Division

The Solid Waste Division oversees the disposal of garbage, hazardous materials, and recycling throughout Snohomish County. With three full-service facilities and an additional four neighborhood and special items facilities, the Division is focused on:

• Reducing overall waste from Snohomish County
• Promoting and emphasizing the reuse of items and recycling
• Handling household hazardous waste
• Providing garbage and recycling facilities for County residents
• Transferring garbage to a landfill and partnering with private vendors to handle recycled items

To learn more about the Solid Waste Division please visit: Solid Waste.

About Snohomish County Public Works DepartmentSnohomish County Public Works is responsible for more than 1,650 miles of county roads, 201 bridges and 202 traffic control signals, as well as processing nearly 600,000 tons of garbage per year.

Its mission is to focus on safety and mobility while practicing fiscal responsibility and preserving the environment.

Public Works has won numerous state and national honors for its work and is the largest department within Snohomish County government with approximately 500 employees plus seasonal staff.

Its main office is located at 3000 Rockefeller Ave., Everett, WA 98201.Visit www.snohomishcountywa.gov/PublicWorks for more information about Snohomish County Public Works.

When joining Public Works, you will work in an environment where innovation, collaboration and continuous improvement is highly encouraged and supported. We strive to not only provide a meaningful job, but a lifelong career at Snohomish County.

Benefits

Snohomish County is a great place to live, work, play, and raise a family and will be invested in your success and growth.

We are proud to offer an outstanding benefit package to employees and their dependents. We offer competitive wages; job flexibility and stability; pension opportunities; and employer paid ORCA cards.

Snohomish County will be invested in your success and growth and offers the following benefits to our employees. Your salary is only part of your Total Compensation Package:

• Retirement: County employees participate in the Washington State Public Employees Retirement System (PERS) administered by the Washington State Department of Retirement Systems (DRS).
• Medical benefits: The County offers a choice of three comprehensive medical insurance plans with low deductibles. The county’s contribution to this benefit is significant.
• Flexible work schedules for some positions.
• Career development training
• Sick leave: You will accrue 8 hours of sick leave per month.
• Vacation Leave: You will start out accruing 8 hours of vacation leave per month totaling 2.4 weeks of vacation in your first year. Your leave accruals increase based on your years of employment with the County.
• Holiday Pay: The County observes 11 paid legal holidays per year and provides employees with two floating holidays annually.
• Benefits: The County offers a wide range of benefits including, medical, and dental, vision, life insurance, LTD, deferred compensation and more.
• Deferred Compensation: If you choose to participate in the Deferred Compensation Plan (DCP), the County will match your contributions up to 1 percent of your base monthly salary.
• Pay Increases: Each year you will be eligible for a step increase until you reach the top step.
• Cost of Living Adjustment (COLA): Effective January 1, 2027, all six (6) step salary tables shall have a seventh (7^th) step added to the top of each pay grade. Employees who have been at step 6 for a full year shall be placed at step 7 effective January 1, 2027.

Teleworking Options

The work associated with this position will initially be full-time in the office during the training period.

Then a possibility hybrid of remote work and in-office work options will be evaluated and implemented as needed and assigned.

For employees who prefer to work in the office full-time, that option is also available.

Employees will be provided with a County issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Snohomish County has a robust collection of tools and resources to support working remotely. A Snohomish County Telework agreement is required for employees assigned to telework.

Employees must reside in Washington state and within a reasonable distance to their Snohomish County worksite to respond to workplace reporting requirements.

About Snohomish County

Snohomish County, north of Seattle, is located in northwest Washington between the Puget Sound and the Cascade Mountains. The county has rich scenery, numerous activities and a thriving economy. Snohomish County is a great place to live, work, play, and raise a family.

Snohomish County the Future We Choose - video

Requirements

1. Plays a key role in planning the annual work programs and projects for assigned departments/divisions by analyzing data, preparing reports, and presenting results to management. Additionally, contributes to the development of the department/division’s annual budget and work plan.
2. Assumes project lead responsibility; identifies requirements; resolves problems; develops or acquires and implements systems and equipment to meet department technology needs; obtains approval for system acquisition or design; prepares contract documents for consultant and vendor services..
3. Researches, designs, develops, and implements quality control, documentation, and workflow for operational database and software programs to ensure the department/division’s technology goals are met.
4. May direct the collection and analysis of data; prepare and guide the development of reports for regulatory agencies to meet the requirements of certain mandates pertaining to water quality, routine maintenance, traffic safety, flood control, etc.
5. Coordinates, schedules, assigns, and evaluates the project work of subordinate technical and support staff as required related to the area of assignment; advises, provides technical guidance, and trains sub­ordinates and division personnel as necessary.
6. May identify labor resource needs, direct the labor resources, and control project budget, including accountabilities specified by management, related to the area of assignment.

Acts as a lead for the maintenance and management of various technological systems and equipment within the department.

Responsible for analyzing, selecting, and implementing these systems and equipment, developing schedules, and maintaining timelines to ensure milestones and deliverables are met.

Reviews project deliverables with management, participating in walkthroughs as required to determine and prove oversight and quality.

Establishes and controls a project documentation plan for all project assignments, including the project definition and requirements, schedule, quality assurance, and testing and implementation plan.

Develops technical user and training guides, policies, and procedures as needed for applications and provides training for technology users.

STATEMENT OF OTHER JOB DUTIES
1. May be required to perform all the duties of subordinate level classifications.
2. May assume the role of Network Administrator for the department/division, including control of employee access to network files and resources as directed by management
3. Performs related duties as required.

Qualifications

A Bachelor’s degree in Information Technology, computer science or closely related field PLUS, three (3) years of experience in resource planning, management systems, databases, information technology, business technology, data processing, or any equivalent combination of education, training and/or experience that meets the required knowledge and abilities. Must pass job-related tests.

SPECIAL REQUIREMENTS
A valid Washington State Driver's License is required for employment.

Job offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

Additional Information

KNOWLEDGE AND ABILITIES
Knowledge of:
• resource and infrastructure management systems
• resource and budget planning
• principles and practices of inspection, monitoring, and maintenance of public infrastructure
• management systems
• principles and procedures of project management
• current computer hardware and software capabilities and implementation strategies
• If working within the Department of Natural Resources-GIS applications, hardware, and software, including mobile applications
• AMMS applications, hardware, and software
• relational database software systems
Ability to:
• operate computer and related peripheral equipment to schedule, control, model, or construct project or project components
• effectively function as a team member and project leader
• train others in the use of computer software and hardware
• independently analyze and solve problems and assist others in problem-solving
• communicate effectively, both verbally and in writing
• establish and maintain effective working relationships with other departments, divisions, vendors, superiors, and associates
• write technical manuals and procedures for various applications and systems
• read, understand, and apply technical manuals and procedures
• work under pressure and meet deadlines
• maintain required records and prepare necessary reports

PHYSICAL REQUIREMENT
Physical exertion may be required to lift equipment up to fifty (50) pounds.

SUPERVISION
Employee receives direction and supervision from the assigned supervisor. The work is performed with con­siderable independence and is reviewed through periodic meetings, status reports and results obtained.

WORKING CONDITIONS
The work is performed in the usual office environment as well as offsite county locations. Employ­ees may be on-call during off duty hours and may be required to work evenings, weekends and holidays as necessary.


Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request.
EEO policy and ADA notice