Business Relations Technician - Return Utah - Full Time

Full Job Description

The Utah State Office of Rehabilitation is seeking a motivated and skilled individual to fill the position of Business Relations Technician with the Business Relations Team, located in Salt Lake City, Utah. This is an in-office position, Monday through Friday, from 8:00 AM to 5:00 PM. The individual in this role will support and assist the business relations team working with business and community partners as well as the statewide Vocational Rehabilitation offices. This position is often public facing both in office and in the community.

The Return Utah program is a formal career reentry program, designated for Utahns desiring to re-enter the workforce after a career break.

Along with a state job and traditional on-the-job training, Return Utah roles provide 16-weeks of transitional support (similar to an internship) which includes an office technology review, coaching, career development, mentorship, networking opportunities and job market readiness training.

To be eligible for this return-to-work opportunity candidates:

1. Must have a career break of one year or more at the time of application

(unless the candidate is affiliated with the military in any way including as a military spouse/partner), or

2. Demonstrate underemployed at the time of application

and

3. Have prior professional/life experience in a functional area of interest

This is a long term position, meaning employment continues after transitional support provided during the first 16 weeks of employment, after the completion of the Return Utah program.

Principal Duties
The Business Relations Technician performs the following tasks:

• Answer phone calls and emails from employers and partners, serving as the main contact for questions and referrals.
• Gather, enter, and track statewide Business Relations data into case management systems, including employer contacts, participation, and services provided.
• Manage job lead email communications, including employer outreach, contact updates, job postings, referrals, and public information.
• Help with outreach and engagement activities that promote employment for people with disabilities.
• Assist with Social Security reimbursement claims; must be able to pass a SSA background check.
• Provide front desk coverage and general administrative support for staff.
• Schedule and coordinate meetings, workshops, and travel, and prepare meeting notes.
• Maintain records and databases by scanning, uploading, and organizing documents.
• Support office operations such as purchasing, invoice processing, inventory tracking, and managing equipment and supplies, in line with state requirements.
• Send client surveys and provide assistance with sensitivity, empathy, and professionalism.

Minimum Requirements
The model applicant for this position is someone who:

• Proficiency with word processing and automated software applications, including Microsoft Word, Excel, Adobe, Google Workspace, and similar programs.
• Detail-oriented and able to work independently.
• Experience working with people with disabilities.
• Ability to pass a Social Security background check.
• Strong written and verbal communication skills.

Why You Should Join Our Team
This is an opportunity to make a difference. Along with the satisfaction of helping individuals with disabilities you will receive great health and retirement benefits, such as, generous paid time off so you can spend more time with your family and have a positive work life balance. Click here to view a summary of all the benefits we offer.

The Agency
The mission of Workforce Services is to strengthen Utah’s communities by connecting the workforce to new opportunities and providing services to individuals and families in need. Today, more than 2,200 Workforce Services employees assist individuals in preparing for and finding jobs, meeting workforce needs of Utah businesses, administering temporary assistance, and providing economic data and analysis. Through a collaborative approach, the department has served millions of Utahns and has become a leader on several statewide initiatives. These include intergenerational poverty, homelessness, affordable housing, supporting refugees, helping rural communities, serving veterans and individuals with disabilities, and getting Utahns trained and back to work. To learn more about Workforce Services, click here.

Additional Information

DHRM rules regarding promotions and transfers apply to current state of Utah employees.