Business Analyst

Full Job Description

This special duty opportunity is available to Career Service employees who have passed their initial probation period. It is important to note that you must get approval from your current supervisor/manager to accept a Special Duty assignment. We encourage you to discuss this with your current supervisor/manager before applying. This assignment is currently approved to last up to one year with a possible extension if necessary.

With a growing portfolio of property parcels and development of new technology to support our existing work, King County’s Department of Assessments is looking for current King County employees to support this Special Duty Assignment (SDA) for our Exemptions and other Accounting teams in the building and documenting of technical solutions. This will include the ability to engage directly with subject-matter experts and project vendors, and to serve as a liaison between accounting staff and other project stakeholders to bridge our current framework and ongoing IT systems development. Just like the industry leaders in our region, we are looking for action-oriented creative thinkers who can multi-task and bring their technical skills and desire for excellence to this role. This intermittent, SDA position is integral to our commitment to be one of The Best Assessment Departments in North America.

The Department of Assessments (DOA) is seeking a dynamic Business Analyst Special Duty Assignment (SDA) candidate who understands the importance and value of functional development of solutions based upon systems and processes impacted by legislative updates, specifically related to Senior and Disabled property tax exemptions under RCW 84.36.379-389.

Additionally, you will need to leverage your knowledge of legacy-based DOA accounting systems and Senior Exemption Property Tax Administration System (PTAS) to further enhance production capabilities.

The specific responsibilities of the position include a variety of production and development tasks such as supporting and enhancing existing department software applications, including Dynamics 365, customizing vendor and in-house developed packages and other applications, supporting and training users/clients, troubleshooting user applications and interfaces, systems integration, and resolving user acceptance problems.

This position serves a vital role in meeting our mission of setting fair and equitable property values, the primary service we provide to taxpayers. This role involves ongoing interaction with staff and requires strong analytical skills, Assess to Collect workstream knowledge, and a strong grounding in customer support with the ability to work in a culturally and generationally diverse team-oriented environment.

Are You....

• Capable of applying and growing your knowledge of systems and has a strong background in functional property/parcel accounting or other relevant analytical background, and/or IT communication skills?
• A customer service star, adept at translating customer technical needs into technically sound solutions that meet customer requirements?
• An agile learner, able to learn and apply business systems solutions and develop readable user guides and manuals from understanding business requirements?
• A collaborator that works toward consensus and has the ability to resolve business system program-wide technical problems?
• A capable and efficient analyst, and do you have the ability to learn new technological platforms to support your customer base?
• Adaptable and organized to support customers, stakeholders, and colleagues with technical program guidance, while demonstrating customer focus and a genuine interest in process improvement?
• Capable of learning and using Dynamics 365 to support the department’s new PTAS solution?

Then read on to see if this special duty assignment (SDA) position is right for you.

Requirements

The successful candidate will display:

• Ability to support, update, and revise existing internal applications, including PTAS Dynamics 365 solutions, programs, interfaces, and vendor software, coordinating with end-users and documenting solutions.
• Troubleshooting ability to investigate and report application and/or interface problems by monitoring inputs and outputs through querying SQL databases, regular reports, and IT analyst coordination.
• Strong analytical ability to resolve end-user problems, configure Dynamics 365 to facilitate client use, provide user support, and integrate Assess to Collect knowledge into application solutions.
• Technical and user documentation writing skills.
• Ability to document and track bugs, enhancement requests, workarounds, fixes, and related information.
• Ability to analyze vendor software packages and assist in developing purchase recommendations.

Qualifications

Competitive candidates will demonstrate and possess any combination of education and/or experience that clearly demonstrates the ability to successfully perform the duties of the position above, and may include:

• An understanding of workflow, administration, and accounting processes related to Senior Exemptions, or an equivalent experience.
• Any combination of training and experience that would provide the required knowledge and abilities for this position, including technical Senior Exemption processing, Mainframe navigation, and a full understanding of the functions, organization and processes of the technology support of an Assessor’s Office, or similar agency involved in property tax exemptions, or other similarly situated organizations.
• Two (2) years working in the Assess to Collect workstream or similar.
• Two (2) years of troubleshooting, testing, or analysis in the support of technology solutions.
• Two (2) years of experience using MS Word, Excel.
• Experience in interpreting end-user needs into property tax exemption solutions that successfully address business needs and/or requirements.
• Experience in developing written documentation and analysis to support property tax exemption solutions.
• Skill in conveying technical application information to non-technical users.
• Experience in providing end-user training on applications.
• Familiarity or knowledge of Dynamics 365 solution.

Desirable Qualifications: The most competitive candidates will demonstrate the following:

• Ability and desire to learn new Information Technology (IT) skills.
• Understanding of advanced Dynamics 365.
• Ability to leverage past application enhancement knowledge in the development or purchase of new solutions.
• Ability to apply system solutions to enhance or streamline business processes for increased efficiency.
• Ability to document and train future end-users in the new program solutions.
• Ability to effectively manage multiple projects and tasks simultaneously and meet production deadlines.
• Ability to work in a team environment.
• Ability to meet production schedules.

Additional Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join our team, dedicated to serving one of the nation's best places to live, work, and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion, and belonging in our workplace and workforce.

To reach this goal, we are committed to workforce equity.

Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards.

We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact the recruiter listed on this job announcement.

This exciting employment opportunity is only open to King County Department of Assessments' employees eligible for special duty assignments.

A resume, cover letter, and answers to the supplemental questions that explain how your education and experience make you the best candidate for this position are required.

Please contact Alicia Warren - Rivet, at 206-263-2264 or alicia.warren@kingcounty.gov if you have any questions regarding this opportunity.

Our offices in the King Street Center Building operate under a fragrance and scent free policy. This policy is intended to promote a safe and healthy work environment for all employees.

This position is not represented.

Selection Process: The applicants who meet the required qualifications and indicate through an analysis of their submitted application materials that they possess the most competitive background, skills, and competencies in direct and recent job-related experience and training may be called for further selection processing.

Additional selection process analysis may include, but is not limited to, written and performance exams, written work submittals, web-based/online examinations, oral panel and/or manager interviews, and reference and background checks.