Behavioral Health Case Manager (O-5 Billet) Non-supervisory

Full Job Description

This position is within the Department of Homeland Security, Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations, ICE Health Service Corps, Behavioral Health Unit.

Reporting to the Regional Behavioral Health Consultant, the non-supervisory behavioral health case manager is responsible for coordinating and monitoring behavioral health services for individuals in ICE custody.

This position is only open to USPHS officers and Call to Active Duty (CAD) candidates. PHYSICAL DEMANDS: Sitting and/or standing for extended periods of time (6-8 hours).

Performing repeated bending motion. Average manual dexterity for computer operation. Phone use for extended periods of time. MEMORANDUM OF AGREEMENT U.S.

Public Service Commissioned Corps officers are detailed to Department of Homeland Security as described in a Memorandum of Agreement. Major Duties:

DUTIES AND RESPONSIBILITIES: Incumbent coordinates behavioral health services within the assigned area of responsibility for individuals in ICE custody.

Behavioral health services include and are not limited to the following: case coordination/management, monitoring high risk individuals, independent behavioral health reviews, behavioral health consultation services, and health record reviews.

Incumbent utilizes federal regulations, agency policies, agency procedures, local accreditation standards, national accreditation standards, and evidence-based treatment standards.

Program functions require incumbent to communicate with individuals within and outside the department and requires extensive and basic collaboration to meet program goals.

The incumbent independently performs a variety of functions which include fact-finding, analyzing data, developing reports, and resolving complex problems.

Incumbent may serve as the primary contact for leading services as assigned. Maintains awareness of program operational issues. Briefs and advises supervisory chain on program activities.

Communicates program activities to agency leadership and stakeholders.

Communication may require different formats (e.g., reports, oral reports, support materials), reoccurring frequency, and multiple communications based on stakeholder (e.g., custody and health staff).

Work in conjunction with local ICE/Office of Principal Legal Advisor (OPLA) providing written evaluation reports on the mental health status of individuals placed on SMI (Serious Mental Illness List).

Work with Managed Care Coordinators to absorb Accessibility to Healthcare Services component for serious mental illness (SMI) patients.

Facilitate appropriate placement for patients who require a higher level of care and transfer to an IGSA or IHSC-staffed facility with increased BH resources Review and adjudicate requests for outside mental health services for detainees in ICE custody and U.S.

Customs and Border Protection (CBP). Conduct routine and ad hoc site visits to ICE designated facilities within the Field Office Director's Area of Responsibility (AOR).

Provide orientation and guidance to the respective custody and medical staff members of facilities in which ICE detainees are held regarding IHSC policies and procedures.

Collaborate with other BHCMs and the RBHC to provide coverage and support as needed (e.g., annual leave, TDY assignments, illness) Assist with the evaluation of compliance with the medical portion of the ICE NDS and PBNDS at local and county detention facilities within the incumbent's AOR and submits findings to RBHC for review and approval.

Investigate complaints related to detainee behavioral health care and provides reports as assigned by IHSC Taskings or IHSC leadership.

Ensure appropriate plan for continuity of care is established prior to release and removal of ICE detainees with complex health care needs to address urgent or emergent issues related to detainee health care, provide updates to the Field Office and IHSC Headquarters on detainees in the hospital, and respond to other significant event notifications as needed.

Travel required - 25%. TDY as needed to provide clinical care support at IHSC-staffed detention facilities with critical staffing needs. Follows the supervisory chain of command.

Perform other duties and responsibilities as assigned Utilization review/management for inpatient behavioral health hospitalization for IHSC.