Animal Services Representative

Full Job Description

The County of Riverside’s Human Resources Temporary Assignment Program (TAP) seeks a Temporary Animal Services Representative to support the Department of Animal Services. This is a full-time temporary position located in Jurupa Valley.

The department is seeking candidates with customer service experience who will respond to incoming phone calls and emails in a call center environment. The incumbent will learn and utilize internal systems such as Chameleon, effectively multitask in a fast-paced setting, use mapping tools and geographic information systems (GIS) including Google Maps and Map My County, and develop a working knowledge of applicable ordinances, licensing requirements, and related regulations.

Work schedule: Monday-Friday 8:00 AM - 5:00 PM

On-site: 6851 Van Buren Blvd Jurupa Valley, CA 92509

Meet the Team!

The Riverside County Department of Animal Services has a vision for promoting an environment of responsible pet ownership through progressive animal welfare initiatives, community outreach, and humane education in a culture of compassion, creativity, and integrity.

The Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve.

The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.

Click here to learn more about TAP: https://rc-hr.com/temporary-medical-assignment-program-tapmap

TAP Benefits: https://rc-hr.com/files/users/user81/2024%20TAP%20Flyer.pdf

Requirements

• Perform clerical work requiring specialized knowledge of Animal Services programs and services; prepare and process materials/forms which require a thorough familiarity with department policies, procedures, terminology and applicable laws.

• Provide excellent customer service to the public or interdepartmental representatives; answer questions regarding a variety of animal services programs or services including questions on adoptions, vaccination clinics, animal service fees, or licensing.

• Review a variety of reports, forms, transactions, and records for accuracy, completeness, and compliance with applicable ordinances; answer questions involving technical data, laws, policies, or procedures; process animal service fees using the Chameleon system.

• Compile a variety of narrative and statistical reports, which requires locating sources of information, devising forms to secure the data, and determining proper format for finished reports.

• Design or revise office forms; maintain complex filing systems for keeping track of animal licensing information, pet adoptions, clinic services, or other animal service transactions.

• Reply to routine questions regarding specialized animal services and programs offered by the department; compose correspondence and other materials requiring the application of specialized subject matter knowledge.

• Maintain animal service documents using the Chameleon system.

• May handle animals by checking for microchips or placing animals into proper handling areas for vet staff; use special equipment as needed such as kennels or microchip readers.

•Spanish is strongly preferred but not required

Qualifications

Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test.

Experience: Six months of providing customer service with responsibility for receiving, evaluating, and responding to inquiries or complaints. Customer service experience providing a variety of animal-related services including licensing, adoptions, clinic programs, rescues, or other related animal programs/ services is preferred.

Knowledge of: The principles, methods, and equipment used in providing animal services to the public; correct English usage, grammar, spelling, vocabulary, punctuation, format, and style; Department of Animal Services office procedures, including preparing correspondence and reports, filing, and operating standard office equipment.

Ability to: Understand the capabilities and applications of specialized information processing equipment, such as the Chameleon system; use initiative and judgment in setting up formats for a variety of documents; provide guidance to and train staff; store and retrieve a variety of documents and subdocuments; meet departmental production and accuracy standards; establish and maintain effective working relationships with the public and with other county departments.

Additional Information

For questions regarding this recruitment please reach out to Mayra Chavez at via email maychavez@rivco.org or by phone at (951)955-0772