Alternative Dispute Resolution (ADR) Manager

Full Job Description

As an Alternative Dispute Resolution Manager at the GS-0301-15, you will be part of the Field Management Programs, Office of Field Programs, U.S. Equal Employment Opportunity Commission.

If selected, you will be responsible for managing, directing, and administering the agency's Alternative Dispute Resolution (ADR) mediation program in EEOC's Field Offices nationwide and provide highly complex and critical advisory services to the FMP Director.

For the GS-15: You must have at least one year of experience equivalent to the GS-14 level in the federal service that provided the specific knowledge, skills, and abilities required to successfully perform the duties of this position.

Such experience includes establishing plans; designing, executing, and monitoring a comprehensive ADR program; and providing educational and technical assistance to administer the agency's ADR mediation program.

Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F. One year at the GS-14 level is required to meet the time-in-grade requirements for the GS- 15 level.

Applicants must meet all eligibility requirements (e.g., time-in-grade and qualification requirements) within 30 days of the closing date specified in the vacancy announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

• Plans, designs, and oversees the Alternative Dispute Resolution (ADR) program, monitors performance and progress, coordinates operations, implements strategies that resolve systemic issues, and enhances program effectiveness.
• Uses a variety of alternative dispute resolution and mediation concepts, techniques, and methods in the context of federal and private sector alternative dispute resolution.
• Manages team and group dynamics, resolves conflict situations, delivers ADR mediation services, facilitates voluntary resolutions between parties, and provides expert guidance to Field Offices on ADR policies and best practices nationwide.
• Analyzes ADR data utilizing EEOC systems, ensures accuracy, identifies trends, and prepares reports for leadership to inform decisions and improves program efficiency.
• Mentors staff and oversee programs to ensure consistent ADR policy application across offices. Leads teams, sets priorities, resolves escalated issues, and fosters collaboration to achieve agency goals.