Air Traffic Control Specialist, Support Specialist (MSS-1, Level 12)

Full Job Description

Serves as a Staff Support Specialist, in the Western Service Center, Quality Control Group, Operations Evaluation Team, providing guidance and support to Terminal and/or EnRoute facilities.

To qualify for this position you: 1. Must have held an FAA 2152 FG-14 or above regional or headquarters position for at least 1 year (52 weeks); OR 2.

Must have been facility rated or area certified for at least 1 year (52 weeks) in an ATS facility (Note: an employee who has been facility rated or area certified for at least 1 year (52 weeks) in an ATS facility that is upgraded is considered to meet qualification requirements of the upgraded position, since he or she has been performing the higher-graded work); OR 3.

Must have held an MSS position for at least 1 year (52 weeks) in an ATS facility (see note above). Qualifications must be met by the closing date of this vacancy announcement.

Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job. Major Duties:

Serves as a Staff Support Specialist (MSS-1) at the Western Service Center.

Responsible for tactical, strategic, and administrative support of multiple program areas such as training, quality control, quality assurance, traffic management, airspace and procedures, plans and programs, operational automation, military operations, special and security operations, safety management system, safety reporting and other areas of specialty identified collaboratively at the local level.

The work requires a comprehensive knowledge of the ATC field and familiarization with the many integral components of the industry which comprise the National Airspace System.

Specialists must have the ability to apply this knowledge to the analysis, evaluation and development of new methods, studies, approaches, and procedures.

The Staff Support Specialist must be knowledgeable of agency wide programs, facility goals and objectives. Must be able to communicate clearly and tailor their message to the target audience.

While not required, hardware/software experience is desirable. Some travel will be required. For the assigned Facility/Duty Location: 1.

Performs daily functions of maintaining and or improving operational material and or resources within the assigned area(s) of specialty. 2.

Communicates intra / inter facility as well as among various lines of business and industry. 3.

Makes recommendations for new projects/studies, taking into account available resources and the accomplishment of facility goals and objectives. 4.

Applies expertise toward the completion of projects/studies and facility reports. 5. Analyzes and evaluates the effectiveness of equipment, facilities, and procedures. 6.

Conducts investigations, evaluations, and briefs facility personnel. 7. Develops methods to improve customer service and the quality of support provided. 8.

Collaborates freely among facilities, provides feedback and consults with other Staff Support Specialists regardless of duty location. 9.

May perform duties outside of the facility commensurate with grade and experience.