Air Traffic Control Specialist, Staff Support Specialist

Full Job Description

Serves as a Service Center Staff Support Specialist (MSS- 1). Specialized Experience: 1.

Must have held an FAA 2152 FG-14 or above regional or headquarters position for at least 1 year (52 weeks); OR 2.

Must have been facility rated or area certified for at least 1-year (52 weeks) in an ATS facility.

NOTE: An employee who has been facility rated or area certified for at least 1-year (52 weeks) in an ATS facility that is upgraded is considered to meet the qualification requirements of the upgraded position; OR 3.

Must have held a MSS position for at least 1-year (52 weeks) in an ATS facility.

In addition to the qualification requirements above, there is a quality ranking factor for which applicants will be evaluated. Please refer to the KSA section of the announcement.

QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT. Major Duties:

Responsible for tactical, strategic, and administrative support of multiple program areas such as training, quality control, quality assurance, traffic management, airspace and procedures, plans and programs, operational automation, military operations, special and security operations, safety management system, safety reporting and other areas of specialty identified collaboratively at the local level.

The work requires a comprehensive knowledge of the ATC field and familiarization with the many integral components of the industry which comprise the National Airspace System.

Specialists must have the ability to apply this knowledge to the analysis, evaluation and development of new methods, studies, approaches, and procedures.

The Staff Support Specialist must be knowledgeable of agency wide programs, facility goals and objectives. Must be able to communicate clearly and tailor their message to the target audience.

While not required, hardware/software experience is desirable. Some travel will be required. 1.

Performs daily functions of maintaining and or improving operational material and or resources within the assigned area(s) of specialty. 2.

Communicates intra/inter facility as well as among various lines of business and industry. 3. Makes recommendations for new projects/studies.

taking into account available resources and the accomplishment of organizational goals and objectives. 4. Applies expertise toward the completion of projects/studies and facility reports. 5.

Analyzes and evaluates the effectiveness of equipment, facilities, and procedures. 6. Conducts investigations, evaluations, and briefs facility personnel. 7.

Develops methods to improve customer service and the quality of support provided. 8.

Collaborates freely among facilities, provides feedback and consults with other Staff Support Specialists regardless of duty location. 9.

May perform duties outside of the facility commensurate with grade and experience.

Depending upon organizational structure, reports to a Team Manager or Group Manager, who provides administrative direction for work assignments, in terms of broadly defined missions or functions within areas of specialties.

The incumbent is responsible for planning, designing and completing work assignments independently. Results of the work are technically authoritative and are normally accepted without change.

Work is evaluated in terms of results achieved and effectiveness in assigned program areas.