Advanced Medical Support Assistant

Full Job Description

The position serves as a Advanced Medical Support Assistant (AMSA) at the VA Palo Alto Health Care System, Health Administration Service.

The Advanced Medical Support Assistant is responsible for a range of clerical and administrative duties that demonstrate the advanced level of the MSA.

The primary purpose of the position is to provide administrative and team support in a wide variety of basic administrative function within a Patient Aligned Care Team, Specialty Clinic, or Call Center.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Foreign Education: To be creditable, education completed outside the U.S.

must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S.

programs. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grandfathering Provision: All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation.

For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation.

Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.

If an employee who was converted to [Title] 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.

Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate [all of] the KSAs below: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g.

medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.

This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.

Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. The full performance level of this vacancy is GS-06.

Physical Requirements: See VA Directive and Handbook 5019. Experience: One year of experience equivalent to the GS-5 grade level.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Major Duties:

VA Careers - Medical Support Assistant: https://www.youtube-nocookie.com/embed/EE9c4XkaELo Work Schedule: Monday to Friday, 8:00 am - 4:30 pm. Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 640-09262-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required The Advanced Medical Support Assistant (AMSA) performs a full range of administrative and clerical responsibilities in support of patient care delivery.

Such assignments include but are not limited to: Interprets and applies regulations, directives, and procedural guidelines to ensure all administrative processes accurately reflect current operating procedures.

Provides customers with consistent, accurate information in accordance with established policies and procedures.

Communicates with patients, visitors, volunteers, and medical center staff in a courteous, tactful, and respectful manner at all times.

Manages customer interactions professionally by addressing concerns, resolving conflicts, and handling problems constructively and appropriately.

Supports clinical staff by performing scheduling, reception, and record-keeping duties with accuracy and efficiency.

Ensures all administrative actions contribute to the smooth and effective operation of the medical facility.