Advanced Medical Support Assistant - Decedent Affairs Clerk

Full Job Description

This position is an Advanced Medical Support Assistant located in Social Work Service, Medicine Continuum of Care Programs at the Richard L. Roudebush VA Medical Center.

The incumbent serves as a primary key contact for Veterans and family members regarding decedent affair matters, advance directives, organ donation, death benefits, and the coordination of telephonic consents for medical procedures.

Additionally, this position serves as a public notary.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience.

Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education.

One year above high school; OR Experience/Education Combination.

Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations:GS6-Advanced Medical Support Assistant In addition to the basic requirements, applicants must possess: Experience.

One year of experience equivalent to the GS-5 (Full performance level) grade level. Demonstrated Knowledge, Skills, and Abilities (KSAs).

Candidates must demonstrate, in their resume, all of the KSAs below: i. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g.

medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

ii. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. iii.

Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.

This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. iv.

Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.

v.

Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

vi. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements: Work is mostly sedentary but may require some standing, walking, bending, twisting and stair climbing.

Mail delivery on the wards and carrying of records and light supplies is required.

Some days may require more walking if the MSA is required to cover another area or is required to deliver urgent requests that affect patient care. Major Duties:

VA Careers - Medical Support Assistant: https://www.youtube-nocookie.com/embed/EE9c4XkaEL Total Rewards of a Allied Health Professional Duties include but no limited to: Coordinating/completing, inputs, and maintains seriously ill listings, death notices and certificates and autopsy requests.

Provides assistance to relatives or significant other(s), funeral directors, attorneys, government office officials, Department of Veterans Benefits Administration (VBA), service organization representatives, contractors for ambulance, nursing home administrators, private physicians, staff of other VAMC's and employers.

Handles all administrative details of patient death cases and community deaths including assisting with edibility and counseling families on death benefits, preparation of all necessary paperwork, and release of information, monies, valuables, and personal effects.

Verifies and updates dates of death with family members, social security office, medical examiners or other VA facilities for community deaths.

Utilizes the IVM & MPI systems to update dates of death on veterans who have been patients at the VAMC.

Responsible for collection of information of all inpatient deaths, which are reported on the monthly Death Tracking Report.

Responsible for keeping all death letters signed by the Director for 2 years per MCM. Responsible for training new employees. Scans Advance Directive and updates the information in DHCP.

Work Schedule: Monday - Friday Compressed/Flexible: Not Available Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 92971-A Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized