Advanced Medical Support Assistant

Full Job Description

The Advanced Medical Support Assistant (AMSA) position serves as a member of the Community Care Consult team working collaboratively with other members of expanded health care teams to provide a robust interdisciplinary approach to care.

Important interfaces and collaborations with larger health care system providers including VA and Community specialists, hospitals, diagnostic and treating facilities, and community based programs.

Basic Requirements: United States Citizenship: Must be a US Citizen.

English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j Grandfathering Provision: May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Certification. None Required.

Preferred experience but not required Administrative and/or clinical experience Basic understanding of organization and administration Excellent customer service and communication skills Ability to schedule and coordinate appointments Demonstrates dependability and flexibility Grade Determinations: In addition to meeting the basic requirements for employment listed above, the following experience criteria must be met for the Advanced Medical Support Assistant, GS-6.

Experience. One year of experience equivalent to the GS-5 grade level. Major Duties:

The Advanced Medical Support Assistant (MSA) serves the North Florida/South Georgia VHA in the Community Care service line.

The Advanced MSA performs the following duties to include, but are not limited to: The duties and responsibilities include, but are not limited to: Communicates with Community Care providers to ensure they accept VA patients and payments.

Prepares any required pre-appointment documents. Schedules the appropriate level of care. Enters and edits Community Care program authorizations in the Fee Basis Computer System.

Schedules community clinic appointment using VistA scheduling options. Complete verification with Community providers. Contacts community Provider/Veteran to coordinate specialty appointment.

Schedule/reschedule the obtained appointment. Submit and verify authorization is received. Document actions taken in the CTB (Consult Toolbox) using CTM/CPRS. Create patient appointment letters.

Fold letters and seal envelopes to send to Veterans. Notifying Veteran of appointment details in various communication.

Request supporting medical documentation from community providers to confirm care was rendered. Review community medical documentation for accuracy, quality, and consult closure.

VA Careers - Medical Support Assistant: https://www.youtube-nocookie.com/embed/EE9c4XkaELo Work Schedule: Monday - Friday 0800-1630 Virtual: This is not a virtual position. Telework: Not Available.

Functional Statement #:51007F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized