Advanced Medical Support Assistant - Eye Center

Full Job Description

The AMSA schedules patients for exams, surgical procedures by providing administrative support for the Eye Clinic at the Cincinnati VA Medical Center in Cincinnati, OH.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Must be proficient in the English language. Experience/Education/Combination: Experience. No experience required. *Education.

High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: To qualify for the GS-06 level, you must have one year of experience equivalent to the GS-5 grade level.

Experience at the GS-5 includes but is not limited to: scheduling, cancelling, re-scheduling patients appointments and/or monitoring both inpatient and outpatient appointments for areas of responsibility, ensuring encounter forms are completed in order to obtain appropriate workload credit, verifying and updating demographics and insurance information, processing all emergency and non-emergency transfers to other VA facilities or private hospitals, performing basic eligibility, co-pays and preauthorization requirements for specific coverage, etc.

Candidates must also demonstrate all of the knowledge, skills, and abilities below: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g.

medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.

This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.

Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Preferred Experience: N/A Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements: The work of this position is primarily sedentary working closely with others or alone.

There may be some walking, standing, bending, kneeling, carrying of light items under 15 pounds, reaching above shoulder, driving an automobile, etc.

The work environment typically involves everyday risks or discomforts which require normal safety precautions typical of an office, meeting or training room. Major Duties:

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers.

This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest.

As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.

This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community.

This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

VA Careers - Medical Support Assistant: https://www.youtube-nocookie.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major Duties: Uses independent judgment to resolve clinic scheduling difficulties including arrangements with other professional/technical support personnel on atypical or complex situations (i.e.

travel, lodging, escorts or scheduling difficulties requiring independent judgment to resolve).

Refers complex situations to the Health Systems Specialist in a media appropriate for the circumstance (i.e. telephone, e-mail or in-person).

Responsible for recognizing, analyzing and recommending solutions for the efficient conduct of patient care activities in the Eye Center.

Conducts outpatient interviews, guides patients through the outpatient system, makes referrals, provides follow-up; documents complaints/compliments and suggests resolution to proper officials.

The AMSA acts as a patient advocate, working to expedite care and resolving issues.

Provides advice to professional/technical staff on eligibility determinations, and medical center procedures, policies and directives.

Provides written material, reference materials and supplies as needed.

Collaborates in advance with Health System Specialist to ensure provider and associated staff's scheduled leave matches cancelled appointments demonstrating flexibility and willingness to accommodate physicians and support staff in scheduling procedures within established protocols.

Receives referrals from other professional/technical support personnel on a typical or very complex situations (i.e. travel or clinic scheduling difficulties requiring independent judgment to resolve).

Refers complex situations to the Health Systems Specialist and/or Administrative Officer in a media appropriate for the circumstance (i.e. telephone, e-mail or in-person).

Acts as liaison with various clinical services throughout the Eye Center to ensure the effective and efficient operations of the area.

Evaluates any problem areas and coordinates with the appropriate service to resolve these problems. Reports to the Health Systems Specialist any typical or unresolved problems.

Mainly performs scheduling, administrative cross coverage, referral and consult management for the Eye Center.

Performs other duties as assigned Work Schedule: Monday - Friday; 8:30am - 5:00pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 91351-A Permanent Change of Station (PCS): Not Authorized