Advanced Medical Support Assistant

Full Job Description

The Advance Medical Support Assistant position is located in the Contact Center of the Patient Business Service.

The incumbent serves as an Advanced Medical Support Assistant (AMSA) assigned to a patient care aligned team, specialty care setting or various departments within the medical center.

The AMSA performs duties related to the receipt, intake, and indexing of health and administrative information.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Experience or Education: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR One year above high school; OR Experience/Education Combination.

Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Foreign Education: To be creditable, education completed outside the U.S.

must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S.

programs. Certification: None required. Physical Requirements: See VA Directive and Handbook 5019.

English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: To qualify for the GS-6 grade level, you must have one year of experience equivalent to the GS-5 grade level.

Experience at the GS-5 includes but is not limited to: scheduling, cancelling, re-scheduling patients appointments and/or monitoring both inpatient and outpatient appointments for areas of responsibility, ensuring encounter forms are completed in order to obtain appropriate workload credit, verifying and updating demographics and insurance information, processing all emergency and non-emergency transfers to other VA facilities or private hospitals, performing basic eligibility, co-pays and preauthorization requirements for specific coverage, etc.

Candidates must also demonstrate all of the knowledge, skills, and abilities below: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g.

medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.

This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.

Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Preferred Experience: None Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-6.

The actual grade at which an applicant may be selected for this vacancy is in the range of GS-6. Physical Requirements: The position consists of sedentary and active tasks.

Sedentary tasks included but are not limited to sitting at a desk, utilizing a computer (pc) / laptop, completing phone calls both incoming and outgoing utilizing a headset and charting in patient medical records.

Active tasks include but are not limited to walking, standing, bending, steps, squatting, reaching above and below your head, carrying light items such as books, papers, and adaptive equipment.

Major Duties:

VA Careers - Medical Support Assistant: https://www.youtube-nocookie.com/embed/EE9c4XkaELo Duties include, but are not limited to the following: Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), to ensure that the clinic setup is closely monitored to effectively support the needs of the clinic and make any necessary adjustments.

Develops and manages a tracking system for follow up care such as consults, tests, etc.

Maintains effective and efficient communication with the patient, interdisciplinary team, VA medical center, and other agencies.

Participates in team huddles and team meetings to manage and plan patient care. Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.

Evaluates patient information and clinic schedule lists to determine whether a patient is vested. Monitors pre-appointment requirements to assure readiness for patient visit/procedure.

Performs administrative follow up actions. Work Schedule: Monday through Friday, 7:30 a.m. to 4:00 p.m.

Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).

Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Available.

This position is eligible for telework as determined by agency policy. Virtual: This is not a virtual position. Functional Statement #: 92793-A Permanent Change of Station (PCS): Not Authorized