Advanced Medical Support Assistant

Full Job Description

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Qualifications Experience and Education section and Certification: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA English Language Proficiency: You must be proficient in spoken and written English in accordance with 38 U.S.C Ch.

73 or 74 Experience and Education: Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education: One year above high school; OR, Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Certification: None required. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation.

This is only applicable to current VHA employees who are in this occupation and meet the criteria.

Grade Determinations: In addition to the basic qualification requirements, the Advanced Medical Support Assistant must possess the following.

Experience: One year of experience equivalent to the GS-5 grade level.

Examples of this includes but is not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments; coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee); etc.

Demonstrated Knowledge, Skills, and Abilities: Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives.

This may include preparing reports in various formats and presenting data to various organizational levels. Advanced knowledge of the technical health care process as it relates to access to care.

Advanced knowledge of managing a clinic.

This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.???????

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-6.

Physical Requirements: The Advanced Medical Support Assistant work is mostly sedentary; however, some walking; standing, and carrying light items are required.

Light filing, sometimes involving working close to the floor, is involved.

Wrist and back protection can be provided to minimize the risks associated with prolonged use of automated data processing equipment. Major Duties:

The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.

Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

Must be an excellent communicator and team player who is adaptable to the needs of a growing medical center.

Other duties and responsibilities include, but are not limited to: Serves as a customer service relations provider and assists in the resolution of Veterans' concerns.

Assists Veterans with scheduling appointments with clinical providers. Responsible for the validation of patient demographic and insurance information.

Utilizes computer technology to ensure continuity of care through accurate patient information, communication and documentation.

Provides guidance to section staff members to include changes in policies and procedures.

Monitors the status and progress of work and makes necessary adjustments in accordance with established priorities. Ensures all training requirements are met.

Develops and/or maintains effective and efficient communication with the patient and Surgical Care Service.

Provides expert advice on specific tasks (missed opportunities, non-vested/vest patients, workload credit for encounters and consults) procedures associated to the Health Administration Services section, and policies.

Trains unit members in the accomplishment of new tasks or projects.

VA Careers - Medical Support Assistant: https://www.youtube-nocookie.com/embed/EE9c4XkaELo Work Schedule: Monday though Friday 08:00 am to 4:30 pm (Note: Work schedules are determined and approved by the supervisor.

The incumbent may be required to work various shifts on a permanent or temporary basis based on facility/patient care needs). Telework: Not authorized. Virtual: This is not a virtual position.

Functional Statement #: 30013F Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station: Not authorized