Advanced Medical Support Assistant

Full Job Description

The incumbent serves as a member of the Durham VA Health Care System in the Surgical Service department.

The incumbent's work includes serving as the initial point-of-contact for Veteran interactions, conducts scheduling, patient appointments, tracking, electronic orders, consults, and other elements in the electronic medical record and medical systems.

The incumbent is an essential member of the Veterans health care team and communicates effectively with health professionals.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

proficient in spoken and written English as required by 38 U.S.C.

7402(d) May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Required Experience: In addition to meeting the basic requirements, applicants must possess one (1) year of specialized experience equivalent to the next lower grade level (GS-5) This experience includes but is not limited to: Scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic; monitoring both inpatient and outpatient appointments; verifying and updating demographics and insurance information when patients check-in for appointments; coordinates administrative functions relating to emergency and non-emergency transfers to other hospitals, and determines appointment type based on the patient's eligibility.

Knowledge Skills and Abilities: In addition to meeting the experience for the GS-06 level, applicants must possess the following Knowledge, Skills and Abilities: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g.

medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.

This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Advanced knowledge of the technical health care process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals)] as it relates to access to care.

Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/: VA Handbook 5005/117 Part II Appendix G45 The full performance level of this vacancy is GS-6.

Physical Requirements: See VA Handbook 5019 Major Duties:

Duties include, but are not limited to: Greeting patients Conduct scheduling, re-scheduling, and cancellation of patient appointments Tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems Managing phone and mail communications Incumbent collaborates closely with a multidisciplinary team to coordinate the Veterans' access to their health care services Active participation in team huddles, staff meetings, and daily communication efforts to address the care needs of each Veteran Initial point-of-contact within clinics and on the phones Communicate with non-VA medical facilities to ensure effective coordination of care Assist in emergency management contingency plans for potential scheduling system outages Preparing various written correspondences for Veterans, including appointment notifications, normal lab result notices, and pre-appointment instructions Reviewing Veterans' eligibility for health services and updating third-party insurance information within the Insurance Capture Benefit (ICB) system The Advanced Medical Support assistant may be required to serve on more than one Primary Care PACT team or in more than one specialty service line, or rotate into any scheduling area as needed.

VA Careers - Medical Support Assistant: https://www.youtube-nocookie.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Work Schedule: Monday - Friday, 7:30 am - 4:00 pm or 8:00 am - 4:30 pm; TBD Compressed/Flexible: Not Authorized Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position.

Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized