Administrator II (Homeless Programs Operations Administrator)

Full Job Description

Public Health Seattle-King County Health Care for the Homeless (HCH) and Street Medicine teams are seeking an enthusiastic self-starter to join our dynamic teams to serve as Administrator II (HCHN Operations Administrator).

This position requires independent problem-solving skills and strong communication skills to provide administrative leadership to a diverse group of program staff, and other County staff in support of the program.

The position is responsible for a broad and varied set of administrative services across two separate but connected sections of the program.

The work is performed on an independent basis within established guidelines and procedures and may be asked to handle sensitive and/or dynamic situations.

This position reports to the Street Medicine Team Program Manager, collaborates with HCHN Operations Manager, and will supervise 2 Administrative and programmatic staff.

This position offers a hybrid work environment, and the opportunity to gain supervisory and leadership experience while making an impact through administrative work.

The most competitive candidates will possess knowledge of the health, housing, and human service systems for persons experiencing homelessness in King County and have experience working with local governments and non-profit organizations in the health, human service, and/or housing sectors.

Background

About the Health Care for the Homeless Network and the Street Medicine Team: Health Care for the Homeless Network (HCHN) directly provides and contracts with 16 community-based agencies to provide medical, dental, behavioral health, substance use, and case management services to vulnerable individuals and families experiencing homelessness in Seattle and King County.

The direct service provision is through our Street Medicine Program, with 4 field-based teams providing health services to people experiencing homelessness.

Services are provided in shelters, day centers, on the street, and in other locations where people experiencing homelessness congregate.

The Street Medicine Program seeks out and brings medical, behavioral health care and social services directly to people living outside, i.e.: “rough sleepers”.

The Street Medicine team aims to engage people in health education, professional and peer support, and treatment for their medical and behavioral health conditions via a trauma-informed, antiracist and harm reduction approach.

Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.

Commitment To Equity and Social Justice

Named after Dr.

Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world.

It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities.

With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups.

Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Work Schedule

The normal work week is Monday through Friday, 8:00 am to 5:00 pm with some potential to work outside those hours. Alternate work schedule of 4 days/ 10-hour shifts may be available.

This is a non-exempt position and is subject to the provisions of the Fair Labor Standards Act and is overtime eligible.

Remote and Onsite Work

The Street Medicine and HCHN Teams work in a hybrid model, with days in the office as well as telecommuting.

The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite locations are split between the South Park Office at 7272 W.

Marginal Way South, and downtown Seattle at the Chinook Building, 401 5th Avenue, Suite 1000.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely.

The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Requirements

• Oversee daily operations and supervise administrative staff including the Street Medicine Administrative Specialist and the Daily Operations Support Specialist.
• Oversee inventory management for program supplies.
• Manage communication including creating and distributing regular newsletters, preparing presentation materials, reviewing and updating websites, responding to public inquiries, and maintaining contact information for program partners and newsletter subscribers.
• Oversee multiple Microsoft Teams and SharePoint sites to centrally manage and coordinate program files; provide training and subject matter expertise to team members regarding these systems, manage permissions, provide ongoing oversight and support to team on use of these tools, and support adoption of other new technologies.
• Administer and implement policies and procedures for personnel, purchasing, regulatory issues and other administrative activities.
• Assist Supervisors in preparing summary reports for funders by researching, analyzing data, and conducting basic forecasting.
• Provide event planning support for HCH Network-wide events – Annual Gathering, provider trainings, and meetings in conjunction with Contracts team. Lead event planning for staff retreats.
• Maintain program technological equipment and support its use by staff, including laptops, video and audio equipment, and more.
• Oversee and approve purchasing conducted by administrative staff and payments made using Oracle iExpense/iProcurement. Audit program purchases ensuring compliance with fiscal and procurement processes.
• Interpret and communicate information on current administrative policies and procedures relating to the program’s work.
• Lead process for all staff travel requests, serving as subject matter expert to travelers on steps to ensure policies and procedures are adhered to for approval and reimbursement. Also coordinate with Administrator 1 to support non-employee travel, within King County travel guidelines.
• Identify gaps in processes and initiate improvements to administrative, communication, and team coordination systems within the program and/or recommend improvements to Division and Department.
• Inspire and create a positive work environment that promotes team unity while working with individuals from diverse backgrounds and/or those with lived experience of homelessness.
• Provide high-level administrative support to the section manager and staff. Offer communication and document support, including drafting formatting, editing, and distributing materials. Support development of work plans and strategic initiatives.
• Identify opportunities to optimize work processes and implement improvements. Support digitization projects and enhance document and data management systems.
• May lift items for inventory work, approximately 25-35 lbs.
• Perform additional tasks as needed to support the section, division, and organizational objectives.

Qualifications

Our ideal candidate will demonstrate the following (Minimum):

• Skills and experience working effectively with diverse individuals, including people with lived/living experience of homelessness or other vulnerable populations.
• Knowledge of supervisory principles and practices.
• Skill in interpersonal relationships and demonstrated ability to work as a member of a team. Ability to be tactful, compassionate and sensitive, and treat others with respect. Use discretion in difficult communications.
• Demonstrated strong organizational skills, skill in coordinating work assignments with and between staff members.
• Knowledge of information-gathering techniques.
• Skills in analytical thinking and problem solving.
• Basic knowledge of financial principles and practices; skill in mathematical calculation.
• Skill in oral and written communication, including editing and proofreading skills.
• Demonstrated time management skills and ability to work independently, prioritize work, and track and complete multiple tasks simultaneously within tight timeframes and with high accuracy.
• Experience with the principles of equity and social justice, and ability to apply them in the workplace.
• Intermediate to advanced skills in most common desktop workflow tools, including but not limited to Excel, Outlook, Adobe Acrobat, Teams, and SharePoint.
• May be required to lift items for inventory work, approximately 25-35 lbs. with or without accommodation.

The most competitive applicants will have the following experiences and qualifications (Desired):

• Knowledge of public health practices and terminology.
• Experience managing Microsoft Teams and/or SharePoint platforms.
• Experience working with homeless or social service agencies or programs.

Additional Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply

This Career Service position is open to all qualified applicants.

The following items are required to be considered for this vacancy:

• NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• Resume (Outlining relevant experience)
• Cover letter (Expressing interest in this position)

Please note: additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above.

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application.

Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

Union Membership

This position is a non-represented position.

Contact

For questions about this recruitment, please contact Salyse Duckworth, HR Analyst at sduckworth@kingcounty.gov.