Administrative Assistant III at RRCC

Full Job Description

GJL-000137 03/26;

Red Rocks Community College exemplifies extraordinary. We are dedicated to our Vision and Mission, which promote student achievement, staff empowerment, and community engagement.

We live our values: Integrity, Collaboration, Learning, Inclusiveness, and Communication. With an unrivaled reputation grounded in our Values, we stand out as a cutting edge model in higher education.

We are one of the first community colleges in the country to offer both Bachelor's and Master's degree programs.

Our continued pursuit of excellence is instilled in our employees and has inspired a dynamic and passionate culture. Why work at RRCC?

We offer a competitive benefits package, including: health coverage, retirement, paid time off, flexible spending accounts, life insurance, and more.

Benefits for employees in Classified positions are administered through the Colorado Department of Personnel and Administration’s Division of Human Resources.

Employees in Classified positions are eligible to begin their benefits the 1st of the month following their start date.

Find complete information on benefits for Classified positions on the Department of Personnel and Administration website.

Professional Development - We provide professional development and enrichment opportunities for our staff to help them grow personally and professionally through our Center for Professional Enrichment and Human Resources department.

Tuition Reimbursement - To help our staff develop their skills, we offer a tuition reimbursement program good for courses taken at any of the Community College System colleges.

Note: Position typically works Monday through Friday 8:00 a.m. to 5:00 p.m. Flexibility in schedule is required to meet the needs of the department.

EMAIL ADDRESS: All correspondence regarding your status in the selection/examination process will be conducted via e-mail.

Please include your current e-mail address on your application and set up your e-mail to accept messages from info@governmentjobs.com and 'cccs.edu' addresses.

If you do not have an email address, then you will receive correspondence via US mail.

Requirements

This full-time position is located in Learning Commons/Tutoring Department.

Provides administrative support for the Learning Commons/Tutoring Department, overseeing daily operations, managing the student sign-in system, and supervising student Customer Service Representatives and the Tutoring Lab Assistant.

Maintains employment records for all Learning Commons staff and tracks, analyzes, and evaluates utilization data to identify trends and compile reports for senior leadership.

Primary Duties and Responsibilities

Customer Service & Administrative Support:

• Provide administrative and operational support for the Learning Commons/Tutoring Department, including oversight of customer service and front-desk operations
• Maintain and promote department services through web content and marketing materials in collaboration with Student Life, ensuring information is accurate, accessible, and ADA-compliant
• Manage communications, prioritize inquiries, and proactively address operational issues
• Coordinate with IT to support technology access and functionality
• Oversee supplies, purchasing, budget tracking, procedure documentation, equipment research, and organization of departmental records and shared drives

EAB Navigate System Management & Data Reporting:

• Serve as the EAB liaison for all tutoring labs at the Lakewood and Arvada campuses, supporting kiosk and Navigate setup, maintenance, troubleshooting, and documentation
• Oversee management of EAB Early Alert cases for the Learning Commons and Tutoring Department
• Collect and analyze FTE and utilization data; prepare reports for the Associate Dean and Institutional Research
• Assess tutoring effectiveness, including retention studies

Student Worker Supervision:

• Recruit, interview, hire, and train 8–10 student workers staffing the Learning Commons Assistant Desks
• Recruit, interview, hire, and train the Tutoring Lab Assistant, who monitors online tutoring, creates usage reports, and provides administrative support
• Provide ongoing supervision and training for student workers
• Review and approve student worker timesheets

Hiring & Employment Records Management:

• Facilitate the hiring and onboarding process for tutors (student and variable hourly), the Tutoring Lab Assistant, and student Customer Service Representatives, ensuring all HR documentation is complete and accurate
• Evaluate transcripts to determine tutor pay rates
• Maintain personnel and payroll records; monitor payroll in alignment with the budget
• Communicate payroll deadlines and e-timesheet procedures
• Partner with HR and Payroll to resolve timesheet issues and coordinate new hire logistics, including IDs and badges

Study Group Coordination:

• Coordinate with Learning Commons staff to schedule rooms, arrange times, and communicate with Study Group Leaders
• Recruit variable hourly and student hourly tutors to staff study groups
• Establish sign-in processes, time-reporting records, session locations, and advertise session offerings
• Provide direct supervision and support to online and in-person Study Group tutors (student hourly and variable hourly employees)
• Approve tutor timesheets
• Monitor study group usage, tutor attendance, and student attendance
• Collect, analyze, and evaluate study group data regarding attendance, completion, and retention

Qualifications

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

G3A4XX ADMINISTRATIVE ASSISTANT III

Minimum Qualifications:

A current resume and cover letter are required and must be uploaded with your application.

Experience Only:

Three (3) years of clerical or administrative experience, including experience with budget-related tasks (supplies purchasing, inventory management, and expenditure tracking) and scheduling, and at least six (6) months in a work leader or supervisory role (e.g., assigning tasks, training staff, or overseeing workflow).

Strong computer, organizational, and interpersonal skills are required.

Must be able to manage multiple priorities, provide customer service, and communicate effectively with students, faculty, staff, and external partners.

Experience using Microsoft Excel or similar spreadsheet software is required. Do not use “see resume” statements on the application. Applications must be completed in full.

Part-time experience will be pro-rated.

OR

Education and Experience:College, university, or non-correspondence business school course work from an accredited institution in Business or a related field may substitute for the clerical experience as listed above on a year for year basis.

However, there is no substitution for the specific experience listed. A copy of your transcripts verifying the required credits must be received by application deadline in order to be considered.

Please redact age-related information on your transcript.

Preferred Qualifications: Please provide a detailed description on your application of your relevant work experience and document examples of your work in relation to the following: Experience involving a wide range of clerical responsibilities.

Working knowledge of Banner or similar system. High level of speed and accuracy regarding data entry. Attention to detail (ability to check for typographical, grammatical and spelling errors, etc.).

Ability to handle multiple tasks simultaneously while meeting targeted deadlines. Experience with problem solving processes.

Understand and determine appropriate rules and regulations from various sources. Knowledge in extracting information from various reports.

Prior work experience at a community college or other academic environment. Ability to deal with a diverse population with discretion and tact.

Necessary Special Requirements: Must submit to and successfully complete a pre-employment background check as a condition of hire.

Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from consideration for this position.

Should your background check reveal any charges and convictions, it is your responsibility to provide RRCC Office of Human Resources with an official disposition of the charges.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative.

This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

Additional Information

This posting may be used to fill one or more similar positions in the future.

Important Note To Applicants: Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinary terminated or resigned in lieu of termination, must disclose this information on your completed application.

RRCC recognizes the importance of a workforce that is reflective of our diverse student community. As such, we are interested in selecting the best candidate from a diverse applicant pool.

Comparative Analysis Process: Your employment application will be used to rate your training and experience and to determine your rank among the candidates for this position.

Other forms of testing may include eSkill, oral board, written, etc. subject to change based on number of qualified applicants.

It is, therefore, very important to fill out the application completely and to give a detailed description of your education and work experience.

Your application and attachments should address the described duties, minimum, and preferred qualifications.

Be sure your application specifically addresses the requirements as listed in the Minimum Requirements section and that all required documents are included in the application packet (e.g.

application, transcripts, licensure, supplemental questionnaire, etc.).

Failure to include the required information by the application deadline will result in your rejection from consideration of the position.

Equal Opportunity Employer:

The Colorado Community College System believes when all human qualities are regarded with dignity and respect and when everyone has access to the individualized support they need, all will have the opportunity to thrive.

In all aspects of the employment process, decisions are made based on merit, competence, performance and business need without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, creed, ancestry, national origin, marital status, genetic information, military status, or any other protected status in accordance with applicable law.

Americans with Disabilities Act (ADA) Accommodations:

As part of our commitment to provide access to individualized support, our agency will assist individuals who have a disability with reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jennifer Matthews, jennifer.matthews@rrcc.edu, (303) 914-6298.

Pregnant Worker’s Fairness Act:

The Pregnant Worker’s Fairness Act allows applicants to request a reasonable accommodation for known limitations related to pregnancy, childbirth, or related medical conditions.

If you require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Jennifer Matthews, jennifer.matthews@rrcc.edu, (303) 914-6298.

Address Confidentiality Program:

If you are covered by the Address Confidentiality Program as provided by Colorado Revised Statute (CRS) 24-21-201 through 24-21-214, please notify the Human Resources office or analyst listed on this announcement so that you are provided the appropriate time extension for notifications provided by U.S.

Mail. The extension allowed under this program applies only to U.S. Mail notifications that include a deadline of 10 days or less.

For or information regarding Red Rocks Community College Security, including crime statistics for the campus and surrounding area, please see the RRCC Police website: http://www.rrcc.edu/police/crimereport.html. For a hard copy report please contact (303) 914-6394.

FOR CURRENT OR FORMER EMPLOYEES OF THE STATE OF COLORADO:

Per the requirements of the Step Pay Program implemented on July 1, 2024, any State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification’s pay range based on completed years in their current class series as of June 30.

All current and former State employees must ensure that your entire work history within the State Classified System, including at Institutions of Higher Education, is indicated in your application so that your time-in-series can be calculated accurately.