Administrative Support Assistant 2 - Adel
State of Iowa
FreshPosted Feb 10
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Posted: February 11, 2026 (1 day ago)
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Administrative Assistant 1
State of Iowa
309 Iowa Workforce Development
Job Description
Summary
This job is about supporting workforce training and education programs by handling customer inquiries, managing paperwork, and ensuring everything follows federal and state rules.
You'll help employers and job seekers by communicating clearly, tracking documents, and processing payments for grants.
It's a great fit for someone organized, good at talking to people, and detail-oriented who enjoys helping others find work.
Key Requirements
- Strong verbal and written communication skills for interacting with customers, employers, and partners
- Excellent organizational skills and attention to detail for managing records, files, and documentation
- Ability to handle confidential information with integrity and professionalism
- Experience or ability to collaborate with teams, including program coordinators and managers
- Proficiency in basic office tasks like word processing, data entry, and using computer systems
- Knowledge of process improvement strategies to enhance customer service and program efficiency
- Familiarity with grant compliance, financial processing, and regulatory guidelines from DOL and HHS
Full Job Description
Join Iowa Workforce Development as an Administrative Assistant 1 in our Workforce Services division, located at 1000 E Grand Ave., Des Moines, IA. This position will provide administrative support for federal and state workforce training and education programs administered by the division.
About Iowa Workforce DevelopmentIowa Workforce Development (IWD) is a state agency dedicated to providing exceptional employment services and connecting employers with skilled workers.
With a strong focus on continuous improvement and aligning services with workforce demands, IWD offers comprehensive support to job seekers and employers through a statewide network of IowaWORKS Centers.
What You’ll DoIn this role, you’ll serve as the primary point of contact for all customer inquiries and complaints related to workforce service programs, providing accurate and timely responses.
Communicate program overviews and procedures clearly through both verbal and written communication to employers, clients, agents, and partner organizations.
Core Responsibilities
- Develop and provide recommendations on process improvement strategies and procedures to streamline and enhance customer service
- Work with other program personnel to include program coordinators, quality assurance, workforce advisors and managers to track and implement program policy and procedure
- Serve on work groups to provide recommendations on the development and implementation of web-based software that is compliant with regulations and guidance issued by U.S. Department of Labor (DOL) and or Iowa Health and Human Services (HHS)
- Monitor computer system to ensure other computer systems are working as expected
- Track and monitor timely submission of documentation from employers, clients, and other appropriate external entities
- Escalate emerging issues to leadership and recommends appropriate resolution
- Review and process financial reimbursement requests for programs administered by IWD
- Validate submitted financial and programmatic documentation and prepares requests for information to obtain additional documentation to ensure grant compliance
- Responsible for processing electronic financial documentation and updating/maintaining spreadsheets, records, and documents
- Monitors grant awardee progress toward grant goals and ensures program expenditures meet grant requirement are within grant budgets
- Apply and interpret files, policies, and regulations for both federal and state grant compliance guidelines
Along with the core responsibilities you will use agency and non-agency computer systems to enter and look up application and program information.
Keep records up to date by organizing, filing, and storing documents as required.
Perform basic office tasks such as word processing, managing files and records, and assisting with forms while following standard office procedures.
Other duties as assigned.
Some travel may be required.
What We’re Looking For
- Friendly, professional assistance to customers and staff—both in person and over the phone
- Communication skills - provide clear communication through written and verbal correspondence with grant awardees, agency leadership, and external stakeholders
- Collaboration - build positive working relationships with coworkers, clients, employers, and community partners
- Integrity - handle confidential information responsibly and professionally
- Organizational skills with attention to detail
Benefits of Working for the State of Iowa
Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:
- Excellent health, dental, and vision insurance
- Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual
- Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan
- Flexible Spending Accounts for medical and dependent care
- Free Life and Long-term Disability Insurance with the option of purchasing additional coverage
- Employee Assistance Programs and Discount Programs for support
Click here to learn more about all of the amazing benefits the State of Iowa offers.
Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM
Work Flexibility: Hybrid telework and alternate schedules available after six months of employment
The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees.
Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States.
The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.
For more information, please visit www.e-verify.gov.
No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.
Qualifications
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:- Graduation from an accredited four-year college or university with a bachelor's degree in any field.
- A total of four years of education (as described in number one) and/or full-time experience in accounting, secretarial, or office support work collecting, compiling, reporting, examining and/or editing numerical data; coding and qualifying people for benefits, licenses, or other transactions; preparing and keeping budgetary accounts and projections; organizing and implementing office support operations; advising on procedural processes; or other work that provided direct support and exposure to substantive agency programs, where one year of full-time experience is equal to 30 semester hours of education.
- Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as a Secretary 2, Clerk Specialist, Public Service Supervisor, Accounting Technician (any level), Purchasing Assistant, or Human Resources Technical Assistant
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