Administration Manager (Eligibility)

Full Job Description

Applications Accepted from: All Persons Interested

PN 38309

Division: Single Family
Reporting Location: 2100 Travis, Houston, TX 77002
Workdays & Hours: 8 am - 5 pm, Monday - Friday*
* Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The City of Houston's Housing and Community Development Department (HCDD) seeks to create a city in which every resident has an affordable home in a community where they can thrive. Partnering with non-profit, governmental, and local entities, HCDD strives to strengthen Houston's neighborhoods, provide true housing choice and execute the Mayor's vision for One Houston with complete communities throughout. Since Hurricane Harvey, HCDD is managing more than one billion dollars dedicated to helping low and moderate-income families recover.

To achieve this vision, HCDD is seeking an Administration Manager to join its Single Family Division. In this position, you will manage and direct personnel in single family housing programs.

Highly qualified candidates will be experienced in managing personnel performing multiple related functions, including application and supporting documentation review, income eligibility determination; quality assurance review, system upload/documentation/file management, and payment processing, with an ability to consistently deliver high quality, accurate, and timely results in a fast paced production environment.

Ideal candidates should possess strong analytical, problem-solving, and critical thinking abilities; previous supervisory experience, well-developed decision-making skills; and a high degree of initiative and accountability.

Key Responsibilities

• Providing day-to-day management, oversight, and direction for personnel in all single family housing programs.
• Setting and achieving production goals to meet required productivity levels established for all single family housing programs.
• Establishing, tracking, and reporting on performance metrics and accomplishments for all programs.
• Developing and maintaining detailed knowledge of all programs through review and understanding of associated regulatory requirements, program guidelines, standard operating procedures, job aids, etc.
• Ensuring all work is performed in adherence with federal/state/local regulations and according to program policies and procedures.
• Evaluating the process flow of all programs, making recommendations to streamline processes, and removing barriers to achieving production goals.
• Researching and resolving advanced programmatic or regulatory issues to ensure consistent operation of all program functions.
• Ensuring personnel are appropriately trained and informed of operational, policy, and/or systems changes that affect specific programs.
• Ensuring the integrity of data entered in the program’s workflow management system by personnel.
• Designing and directing the maintenance of reports, logs, and other tracking mechanisms to support management of work performed by personnel.
• Other duties and special projects, as assigned.

Essential Attributes

• Leader: Ability to influence, motivate, inspire personnel/team in accomplishing goals
• Critical Thinker: Displays well developed analytical, critical thinking, and problem-solving skills and demonstrates original thinking and creativity to meet challenges with resourcefulness.
• High-Performing: Able to manage a diverse workload and anticipate and remove obstacles that slow down or prevent timely production of deliverables and generates suggestions for improving work through innovative approaches and ideas.
• Confident: Self-motivated, assertive, forward thinking, and realistically ambitious with high work standards and attention to detail
• Adaptable - Highly functional in a dynamic, challenging, and changing environment; manages competing demands; changes approach or method to best fit the situation; and deals with frequent change, delay, or unexpected events with calm, tact, and an appropriate sense of urgency.

This is a grant funded position subject to cancellation when funds are depleted and/or contract period ends.

WORKING CONDITIONS
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

Requirements

MINIMUM EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Accounting, Political Science, Psychology or a closely related field.

MINIMUM EXPERIENCE REQUIREMENTS
Six years of pertinent, progressive professional experience in personnel, administration, accounting or a closely related field are required.

A Master's degree in Business Administration, Public Administration or a field closely related to the work being performed may be substituted for two years of experience.

Directly related professional experience may be substituted for the education requirement on a year-for-year basis.

MINIMUM LICENSE REQUIREMENTS
None.

Qualifications

Supervising personnel performing applicant approval functions within Community Development Block Grant (CDBG), CDBG Disaster Recovery, TIRZ, HOME single family housing programs.

Researching, interpreting, and applying federal, state, and local regulations associated with departmental programs and activities.Team building, motivating personnel, and fostering strong cross-functional relationships, to achieve common goals.Communicating clearly, professionally, and proactively with subordinate personnel, to ensure timely and accurate completion of work.

Utilizing effective written communication skills to create clear, concise, well-organized reports and other written documents; applying advanced knowledge of the rules of grammar, spelling, usage, punctuation, etc., and demonstrating superior attention to detail.Resolving complex policy, procedural, or operational issues, employing creative problem-solving techniques, and delivering results in a highly regulated production environment.Utilizing Microsoft Office, OnBase, Adobe Pro, and SharePoint at an intermediate-advanced level, with the ability to quickly grasp specialized software programs.**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6** Additional Information SELECTION/SKILLS TESTS REQUIRED Department may administer skills assessment relevant to job description.

SAFETY IMPACT POSITION No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 26APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown.

Applications must be submitted online at: http://www.www.houstontx.govTo view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfmDue to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.Equal Employment Opportunity:The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.If you need special services or accommodations, please call 832.393.6090; TTY 7-1-1.