Action Officer

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S.

Customs and Border Protection, Office of Human Resources Management, Assistant Commissioner's Staff, located in Washington, D.C.

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Conducting complex program analysis and providing authoritative recommendations to senior leadership on human capital initiatives, workforce planning, and organizational effectiveness.

Developing, evaluating, and implementing policies, procedures, and strategic plans that impact agency-wide operations, including analyzing legislative, regulatory, and operational guidelines to resolve conflicting priorities and advance organizational goals.

Communicating sensitive and complex information to senior executives and stakeholders through briefings, presentations, and written reports, ensuring clarity, accuracy, and alignment with leadership's vision and objectives.

Advising on and coordinating major projects and initiatives across multiple divisions or program offices, including facilitating collaboration, negotiating solutions, and representing leadership in meetings and conferences.

Utilizing advanced analytical tools and methodologies to interpret data, assess program effectiveness, and recommend improvements for operational efficiency and productivity.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 03/13/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period. Major Duties:

Joining Customs & Border Protection (CBP), Office of Human Resources Management (HRM), Assistant Commissioner's Staff, will allow you to utilize your expertise in incorporating the goals and objectives in correspondence and communication forums with agency managers and program officials, exercising judgment, initiative, and leadership while coordinating and representing CBP and HRM programs and initiatives.

This position starts at a salary of $143,913.00 (GS-14, Step 1) to $187,093.00 (GS-14, Step 10).

Apply for this exciting opportunity to strengthen the Department's ability to perform homeland security functions by performing program analysis and guidance, policy development and implementation, and program strategy and support.

In this Action Officer position, you will serve as an Advisor to the HRM Chief of Staff (CoS), responsible for supporting the Assistant Commissioner (AC) and Deputy Assistant Commissioner (DAC) as well as front office staff in carrying out sensitive and complex matters for HRM.

Typical Duties include: Leading complex analyses and special projects in support of the Human Resources Management (HRM) Chief of Staff, Assistant Commissioner, and Deputy Assistant Commissioner.

Developing, evaluating, and implementing HRM and CBP-wide program policies, standards, and guidelines on behalf of the Chief of Staff.

Reviewing and analyzing HRM programs, activities, policy documents, correspondence, and reports for alignment with federal statutes, regulations, DHS/CBP requirements, and leadership priorities.

Managing time sensitive projects and the flow of information between the front office and HRM divisions and representing the Chief of Staff in meetings and briefings.