911 Communications Officer Open House & Hiring Event

Full Job Description

PLEASE JOIN US AT OUR UPCOMING GWINNETT COUNTY COMMUNICATIONS OFFICER OPEN HOUSE & HIRING EVENT FOR A BEHIND-THE-SCENES LOOK AT EMERGENCY DISPATCH!

• Learn about training, schedules, and career advancement
• Speak directly with current Communications Officers about their experiences
• Complete the CritiCall skills assessment for Communications Officers
• Observe live 911 operations and job-shadow Communications Officers
• Participate in an oral panel interview

APPLICATION AND HIRING PROCESS

• Phase I: Applicants who successfully complete Phase I of the hiring process will be eligible to receive a conditional job offer in the days following the event.
  
  

Phase II: This phase will begin after the conditional job offer is accepted. Phase II includes the below components.

The entire hiring process takes an average of 45 days to complete.extensive background checks including criminal history, driving history, reference checks, and employment verifications

• medical/drug screening
• psychological examination

SALARY
**$5000 hiring incentive for new hires**

$50,398.40 base salary plus two possible incentives:

• $51,910.35 (includes 3% pay incentive for an Associate's degree) or
• $53,422.30 (includes 6% pay incentive for a Bachelor's degree)

The grade for this position is B22(2).

Effective 04/11/2023, this position is eligible for the Employee Referral Program.

MINIMUM QUALIFICATIONS:

• High School Diploma, or G.E.D;
• Must be an U.S. Citizen for P.O.S.T. Communications Officer Certification;
• Two years’ experience in a fast-paced business customer service or telecommunications environment;
• Must be able to work rotating shifts, nights, holidays and weekends;
• A professional and calm demeanor, as this is a highly stressful, demanding, fast-paced job involving life and death situations;
• A job simulation skills test will be administered to determine eligibility; and
• Successful completion of both phases of the hiring process

For information related to the position specific Essential Duties, Knowledge and Skills, and Physical requirements, click here.

NOTE: The class specifications listed on this site are not the official class specifications for Gwinnett County and are subject to change.

Qualifications

About Gwinnett County Police Department

The Gwinnett County Police Department is a nationally accredited and rapidly growing police agency located in the northeastern quadrant of the Atlanta metropolitan area.

The Department has an authorized strength of 930 sworn officers and 141 communication officers supported by 167 civilian employees with the responsibility of providing law enforcement services to approximately 900,000 residents within an area of 437 square miles.

The department is a full-service agency with numerous specialized units, to include Computer Forensics, K-9, Aviation, Technology Research, Accident Investigations, Training, S.W.A.T., Crime Prevention, Hazardous Devices, and many more.

For more information about the police hiring process and standards click here.

About Gwinnett County

Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities.

We are committed to hiring those who share our dedication to making life better for our residents and business owners.

The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more.

The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

World-class community

More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlanta’s Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

VisionGwinnett is the preferred community where everyone thrives! MissionGwinnett proudly supports our vibrantly connected community by delivering superior services.

ValuesIntegrity: We believe in being honest, building trust, and having strong moral principles.Accountability: We believe in stewardship, transparency, and sustainability.Equity: We believe in fairness and respect for all.Inclusivity: We believe in engaging, embracing, and unifying our communities.Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring ProcessGwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce.

As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.