9-1-1 Telecommunicator
City of Houston
RecentPosted Mar 23
✓ Fresh Listing
Posted: March 30, 2026 (1 day ago)
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3-1-1 TELECOMMUNICATOR (Full-time and Part-time)
City of Houston
Administration and Regulatory Affairs
Location
Houston, Texas, 77002
Salary
$1,501 - $1,722.40
per week
Type
Full-Time
More Other jobs →Closes
April 7, 2026
Job Description
Summary
This job involves answering calls to the city's 3-1-1 line, helping residents with questions about services like fixing potholes or reporting water issues, and creating requests to get the right teams involved.
It's a customer service role in a busy call center where you might also handle non-emergency police inquiries and be available during city emergencies.
A good fit would be someone patient and organized with experience talking to the public, especially if bilingual in Spanish or from a veteran background.
Key Requirements
- High school diploma or GED
- One year of clerical or customer service experience
- Experience in a high-volume call center environment (preferred)
- Bilingual in Spanish (preferred)
- Ability to work various shifts, including full-time and part-time
- Pass pre-employment drug test and physical examination
- Eligible veterans given preference if qualified
Full Job Description
Division: 3-1-1 Operations
Exam Plan Number :38500Reporting Location: 2805 McKinney St., 2nd Floor
Workdays & Hours: Full-time and Part-time, various shifts*
*Subject to change*
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Provides general information and create service requests for customers requesting and reporting various city services (such as water leaks, sewer problems, potholes, ditches, culverts, traffic signals and signs, dangerous buildings, weeded lots) or transfers calls to appropriate City personnel. Researches, analyzes and resolves customers' problems and inquiries. Assists in locating personnel in the City of Houston to respond to citizens' requests for city services. May receive calls for non-dispatch police services. Subject to being on call during emergency situations. Performs other related duties as requested by supervisor.
WORKING CONDITIONS
This position is physically comfortable; the individual has some discretion about walking, standing, etc.
Workdays & Hours: Full-time and Part-time, various shifts*
*Subject to change*
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Provides general information and create service requests for customers requesting and reporting various city services (such as water leaks, sewer problems, potholes, ditches, culverts, traffic signals and signs, dangerous buildings, weeded lots) or transfers calls to appropriate City personnel. Researches, analyzes and resolves customers' problems and inquiries. Assists in locating personnel in the City of Houston to respond to citizens' requests for city services. May receive calls for non-dispatch police services. Subject to being on call during emergency situations. Performs other related duties as requested by supervisor.
WORKING CONDITIONS
This position is physically comfortable; the individual has some discretion about walking, standing, etc.
Requirements
EDUCATIONAL REQUIREMENTS
Requires a high school diploma or GED.
EXPERIENCE REQUIREMENTS
One year of clerical or customer service experience is required.
LICENSE REQUIREMENTS
None
Qualifications
Preference will be given to applicants with experience in high volume call center environment.Bilingual in Spanish
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
Additional Information
SELECTION/SKILLS TESTS REQUIRED
Division may administer skills assessment relevant to job description.
SAFETY IMPACT POSITION
No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfmor call (832) 393-7238.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
If you need special services or accommodations, call (832) 393-7238.
If you need login assistance or technical support call (855) 524-5627.
EOE - Equal Opportunity Employment
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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